Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate
I have enabled POP based mail retrieval on sdp latest version and upon saving it says: FAILURE :Email Settings saved successfully. Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate The mail server is a linux one where pop is provided by dovecot
Add new font
Now, some basic fonts exist in Servicedesk Is a way to Add new font like: "Prepetua"
API v3 filters stop to work without any modification
I have a service read data and self close some specific cases, but service stop to work in night currently situation no reboot or os Patch or any updates on service desk praticaly no changing notthing . but this night requests filters stop to working,
REST API - fetch all assets that belongs to a specific user
Hi, I have tried to fetch data assets that belongs to specific user using his name or email address, but I had no success. I have read documentation and attempted using the Postman API Platform app, but I didn't get any success! Any help would be appreciated,
SLA auto reassinging tickets
Missed a whole bunch of tickets when i got back from vacation as it appears some SLA thing has been re assigning tickets to the unmonitored default account, so i could never see them in my queue. How do i stop this behaviour? I want to ideally preserve
Login error and user logging off
Hello everyone. So I've installed Asset Explorer on my company and, doing that, i've updated the other solutions that we have (ServiceDesk Plus and Desktop Central) to ensure compatibility between them. After that I've started having two issues on both
Email Command only working for Technicians
We are setting up a web form for our users to create service/incident requests. I have been able to successfully have the form create an email with the commands parsed and it works perfectly when submitted by Technician. However, if the requester is a
How to append note/worklog/resolution using API
I am looking at appending a note/worklog/resolution in a ticket via API and have tried using the Put method but this overwrites the note/worklog/resolution. In particular I would like to be able to create readable multi-line notes but appending worklogs
How do you do a manual asset scan now with the Desktop Central Agent?
How do you do a manual asset scan now with the Desktop Central Agent for PC's that are on a separate network and cannot talk back to SD server? Previously the SD had a vbs script that ran and would leave the XML file on the desktop from there you import
Upgrade from Version 9.4 build 9400 to 10000
I am trying to upgrade from Version 9.4 build 9400 using the following file i.e "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" But its showing uninstallation completed with the below error in dos prompt in the background. Could not create connection;
API Rest Put to assign ticket fails with error 4000
{"response_status":{"status_code":4000,"status":"failed","messages":[{"status_code":4000,"message":"Input Json Data not found for entity.","type":"failed"}]}} When doing this from the API documentation page on our actual server, it works fine. When running
Custom views - Sorry an error has occurred
Hi, We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error: Sorry an error has occurred Unknown error occurred while processing your request. I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs. So far I've tried the below that I found in an old thread: Shut down service desk Rename
[SD-100785] Empty new request after duplicating service/incident request
Hi SDP is v120007 After last upgrade request duplicating process is broken During duplicating incident or service request SDP clears body (description) of duplicated request and keeps all other fields like subject, type, requester, SLA, assets, etc.
SDP <> HPSM Integration
I’m currently testing manage engine SDP and I was wondering is there any way to integrate ITSM systems like “HP Service manager” with SDP to open requests on SDP using the pre-field data on HPSM? Thanks
Notify group member when ticket is assigned to group (without technican)
Hi, your technicans did not receive any notification by mail when a ticket is assign only to a group. I tried it with: Alert group members by e-mail when a new request is added to the group Alert group members by e-mail when a request is left unpicked
[SD-98765] New version - broke notification edits?
Hi On version 11308. If I go to 'Notification Rules' and then select anything under' email templates for' (Replying to Request for example) I get a big red error and cannot edit the reply notification. Doesn't seem to work with any of the 'Email Templates
Mail Fetching process of ServiceDesk Plus was stopped
Hi Team, We are getting following error message while mail fetching process. Product Name : ManageEngine ServiceDesk Plus Build No. : 9317 System Error Notification An error occured while processing email with subjectOfMail : RE: Small Parts messageid
Login Box
Hello all We have SD set up to login through AD authentication, but this shows up when trying to navigate to SD. So users need to login using their AD credentials. Any suggestions on preventing this from popping up?
Logging in with O365 Credentials
I currently have a mixed environment of On-Prem AD and Azure AD. Not all users have an On-Prem account but all users do have an Azure AD Account. For a variety of reasons, we are not synching our 2 environments and for the foreseeable future we won't
Others Category Default Value Unicode issue
Hi, I want to change others category default value in service category to Arabic string, but I see UTF-8 issue that attached. I used this query to update: update globalconfig set paramvalue = N'الآخرين' where category = 'Others_Category_Default_Value'
Define role to access all request except one support group requests
Hi, I have SOC team in my organization. This support group request is about security. In our security policy SOC group's requests should not be viewed by others, not even the service desk support group (first level). What should I do to define role to
Click-To-Call sample script
Hi, I want to implement click to call option with our custom IPPBX in integration->telephony->service custom. I need to sample with any language to understand structure to do this job. Thanks for posting a sample script here. Thanks for helping
How to connect SDP API with Postman for add request
Hi, I use Postman tool for API test and develop. Also I read your documentation for use SDP API (Build 9301), but when I test a API like add request, SDP return error. This is my screenshot from Postman: and return below error: No input data for get all requests Thanks
Reply from Outlook not working 365
Hello, Here is our workflow. We have a mailbox, users email that mailbox (that mailbox is the one in use for incoming and outgoing emails). When an email hits that mailbox, the message is redirected to our IT support distribution list. By redirecting
Notifications for certain users
Hi, Having a problem with notifications for when a certatin user replies to requests. Notifications for new replies does not get sent to our technicians. The user is external, but is added as a local user to SDP. I have checked the spam filters but there is nothing that could affect this. The attached error ("It is either an automated mail or a bounced mail") gets generated in the logs. The reply from the user is indeed automated, but we do need it to generate notifications to our technicians.
[SOLVED] Cannot add attachment on request on non-english language selected [SD-82112]
Hi Updated SDP from 10510 to 10512 last night, no problem during update. But now Technicians reports that they can not add attachment when they respond to requests. I have tested this myself and I get a error message if I use a non-english language in SDP. No problem on english SDP: When I click Attach file, and file should be uploaded to SDP I receive this error: Ogiltigt värde angett för parametern "attach". Translated to: 'Invalid value for parameter "attach" And no file is attached. If I run
Has the new SDP version got some bugs?
Hi All, As seen from my screen shot. The new SDP version is showing a little strange. Seems to be showing some kind of code text on the wording in admin settings.
'My Dashboard' has different list of widgets than other dashboards.
Hi So I create a new report with a graph save it under a new report folder. Report works fine. I add the graph from the report as a 'shared/public' dashboard widget. I then add my new widget to the supports groups dashboard. Perfect no issues. The can
Can't install patch MESD v 11.2 build 11205
Hi there! MESD Plus installed on Windows Server 2019 DC. I have reviewed all the technical documentation on the site: ServiceDesk Plus migration sequence | ManageEngine ServiceDesk Plus download old version | ManageEngine ServiceDesk Plus latest version
Business rules problem
Hello, We are having some trouble with some business rules. The problem is that, we have a custom incident template for some users, and when we have to transfer the request to another department (via business rule), that doesn't go as it should be. We
Customize Tickets after Creation
Hello everyone, I sent a screenshot of a standard ticket as an attachment.This is from a normal user's point of view, the ticket has been created and resolved.Is it possible to hide the fields under "Problem description" and the "Meetings" area, depending
Field and Form Rules - Unable to set fields on submit
Hi, on SDP Version 13000 the Field and Form Rules are not executed. unfortunately no technican is in the chat and a support mail takes way to long ...
Not receiving confirmation mail
Hi, One of our customers aren't receiving a confirmation mail anymore. In the logging I found this: [com.manageengine.servicedesk.mailutils.RequestMailUtil]|[INFO]|[92]: Notifications for this request will not be sent. Because, it is either an automated mail or a bounced mail| What does this mean? How can I disable it? Thanks in advance. Kerim
Constant Lock Outs on Chrome Browser
Myself and many of our technicians have a recurring issue with Chrome browser upon logging on. We get an error - Username or Password is incorrect. The thing is, it is not bad. I can be in ServiceDesk Plus and close all my Chrome windows. Come back in
Priority Matrix
We've had a priority matrix set up in SDP for a while now and it had been working fine until this new year began. This is what it looks like: However when we're either editing a ticket or creating a new one, the auto assignment of priority is working
Issue sending survey on demand
Afternoon I have configured an incident Survey and want to test it by sending it to one user who has sent in a request however when I close the ticket and try and send the survey I get the below error: Survey not sent due to request mismatch with survey conditions Any ideas? Cheers
Can you update a Department associated with a Request?
We are currently using SDP ESM v11.0. We allow Users to be added from new requests. My workflow has always been to update new Users (Requesters) from inside the request, which would update the Department and Site. Since the update to ESM, all users have to be updated in the ESM Directory. From there, once I have assigned the user a Site and Department, I go back to the Request and edit the User / Requester Name field. All of the information will display correctly for the Requester, the Site
Field and Form Rules NOT Working when using Sites
Hello - I have a Field and Form Rule that Hides Category values based on the Site a requestor is associated to. However, it's not working. Based on this rule, if they are apart of any of these Sites, they SHOULD see the applicable values but they don't.
Change request status to on-hold while approval level add manually does not work
Hi, I set While a request is waiting for approval, stop the timer and set request status to on-hold in Self-Service Portal settings and some times use submit for approval some, it doesn't work and change status to on-hold. I think it's a bug. What should
User access to portal
Hello all. I am new to SDP and I am currently in the process of building a lab environment consisting of a Windows server VM with SDP installed. Also, a Windows 10 VM client that I hope to have access to the portal. Problem: when I check the Alias URL
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