[SOLVED] Change SAML Port
Does anyone know how to change the SAML port in ServiceDesk Plus (on-prem) version? The web interface does not allow you to change it, and if you change the SSL port, it does not update it either.
Problem with resources and reports from technicians from another site
Hello, I have a problem with reports and resources for groups of a different group and location. Technician's from another location cannot see No-IT Assets and cannot generate resource-related reports. Alternatively, can you add a widget to the technician's
Service Desk Plus and Desktop Central Integration
When a user sends in a request via the Desktop Central agent "Send Request to Help Desk" is there anyway to take the " [MEDC] " away from automatically being applied to the subject line?
Problem when scanning users from a domain
After upgrading from 11308 to 12001: When importing users from AD, I get the error "Exception occurred while enumerating Organizational Units."
Process Email Command Before Business Rule
Here's the setup: We have an Email Command that runs an EditRequest and 1) Adds Resolution notes and 2) updates a unique field with a "Closed" keyword. We also have a Business Rule that triggers when a ticket is edited and this unique field gets populated
User reply to a Closed ticket response creates a new ticket
Hello, If a user replies to a closed ticket ME creates a new ticket with the same subject. is there a way to stop this from happening?
Domain Login ID issue
Hello, I am looking for a solution for one the issue My requester name is Amit.Kumar His email id is Amit.Kumar@abc.com when user login with ID= Amit.Kumar he is sucessfully login but when he login wit ID=Amit.Kumar@abc.com he also login successfully
##] Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties when starting ServiceDesk
A. I had to reconfigure the incoming mail server info. I received the followin message when I tried to save the settings. "Try to configure the Self Sign/Trust certificate". B. I looked for it in the mail fetching issues and follow the steps described
Updating Request Additional Fields With Deluge (Business Rule/Custom Function) Errors
Hello, I have a business rule set up to run a Custom Function when a ticket is created through email. I want to change the contents of certain fields based on the subject of the email. Mode An Additional Pick List An Additional Sline Category/Subcategory/Item
API - Get All Requests Search Criteria Not Working
Greetings, My SD+ Environment: 10.5 Build 10536 I'm trying to get all tickets (using filterby All_Requests so it looks at everything) for specific accounts. I figured, I could use "search_criteria" to accomplish this, but no matter what I do, all requests
LDAP fileds are messed up after upgrade to 12.00 and LDAP import does not update certain fileds
Hi All, I have a problem with LDAP import after we have upgraded the ServiceDesk Plus to 12.00. The user import is updating from the LDAP, but certain user fileds, like phone number, Department Name, JobTitle are messed up and not right for users. I have
Troubleshooting Custom Trigger
I have a very simple custom trigger but it does not appear to be firing/executing. I am curious how to troubleshoot why this is not executing. Attached is a screen shot of the custom trigger. Thanks - Craig Rice
Deluge custom share script not work
Hi, I want to use this script to share request in some stage of RLC: url = "http://SDP:8080/api/v3/requests/"+ requestObj.get('id')+"/share"; headers = {"technician_key":"4991FCB9-9781-4EE3-AD37-8DB86829C46B"}; input_data = { "share":{ "technicians":[{"name":"Mike
Set asset automatically
Hi, How I can fill asset filed with requester's assigned asset automatically. in other words when an requester submit a request, his asset set automatically
Email Commands - Interrupt EditRequest Operation if Ticket Closed
We are leveraging the Email Commands feature to create, edit, and close tickets via email. I've noticed that if I send an OPERATION=EditRequest command to a ticket that is already closed, a new ticket gets opened instead. I would like the command to get
Best Practice Removing Technician but keeping tickets assigned
What is the proper way to remove a technician but keep all the closed/resolved tickets that were assigned to that tech assigned? Example I have Tech A who closed over 200 tickets, and Tech A left the company so we removed him as a technician, and now
Mandate reply to request in RLC
Hi, How to mandate reply to request in some stage of Request Life Cycle? I want to force First Response with manual reply for technician in RLC. What should I do? SDP v13.0.00 DB MS SQL Thanks for helping
Task notification to a support group
Some technicians don't receive notifications when a task is assigned to a support group. If a request is assigned to a support group the notification works and when a task is assigned to a single user too. I can't see differences between technicians with
Prevent duplicate create request from same email during 5 hours ago
Hi, I used from cloud monitoring tools that send failed action mail to SDP incoming mail address. I want to prevent duplicate request that generate during 5 hrs ago with same subject. What should I do? Do you have any solution to resolve this? Thanks
Duplicated output after executing script on submission phase to auto populate the description field.
Hi all, I am using a variation of David Barrante's script (https://pitstop.manageengine.com/portal/en/community/topic/populate-the-ticket-description-based-on-a-field-selection) but for some reason, SD+ keeps duplicating the output in the Description
Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate
I have enabled POP based mail retrieval on sdp latest version and upon saving it says: FAILURE :Email Settings saved successfully. Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate The mail server is a linux one where pop is provided by dovecot
Add new font
Now, some basic fonts exist in Servicedesk Is a way to Add new font like: "Prepetua"
API v3 filters stop to work without any modification
I have a service read data and self close some specific cases, but service stop to work in night currently situation no reboot or os Patch or any updates on service desk praticaly no changing notthing . but this night requests filters stop to working,
REST API - fetch all assets that belongs to a specific user
Hi, I have tried to fetch data assets that belongs to specific user using his name or email address, but I had no success. I have read documentation and attempted using the Postman API Platform app, but I didn't get any success! Any help would be appreciated,
SLA auto reassinging tickets
Missed a whole bunch of tickets when i got back from vacation as it appears some SLA thing has been re assigning tickets to the unmonitored default account, so i could never see them in my queue. How do i stop this behaviour? I want to ideally preserve
Login error and user logging off
Hello everyone. So I've installed Asset Explorer on my company and, doing that, i've updated the other solutions that we have (ServiceDesk Plus and Desktop Central) to ensure compatibility between them. After that I've started having two issues on both
Email Command only working for Technicians
We are setting up a web form for our users to create service/incident requests. I have been able to successfully have the form create an email with the commands parsed and it works perfectly when submitted by Technician. However, if the requester is a
How to append note/worklog/resolution using API
I am looking at appending a note/worklog/resolution in a ticket via API and have tried using the Put method but this overwrites the note/worklog/resolution. In particular I would like to be able to create readable multi-line notes but appending worklogs
How do you do a manual asset scan now with the Desktop Central Agent?
How do you do a manual asset scan now with the Desktop Central Agent for PC's that are on a separate network and cannot talk back to SD server? Previously the SD had a vbs script that ran and would leave the XML file on the desktop from there you import
Upgrade from Version 9.4 build 9400 to 10000
I am trying to upgrade from Version 9.4 build 9400 using the following file i.e "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" But its showing uninstallation completed with the below error in dos prompt in the background. Could not create connection;
API Rest Put to assign ticket fails with error 4000
{"response_status":{"status_code":4000,"status":"failed","messages":[{"status_code":4000,"message":"Input Json Data not found for entity.","type":"failed"}]}} When doing this from the API documentation page on our actual server, it works fine. When running
Custom views - Sorry an error has occurred
Hi, We're currently on build 9320 but have had this problem since 9315; every time any user attempts to create a custom view or edit an existing custom view they receive the below error: Sorry an error has occurred Unknown error occurred while processing your request. I've checked the \ManageEngine\ServiceDesk\Server\default\serverout0.txt log file and it throws a pile of Java exceptions when this error occurrs. So far I've tried the below that I found in an old thread: Shut down service desk Rename
[SD-100785] Empty new request after duplicating service/incident request
Hi SDP is v120007 After last upgrade request duplicating process is broken During duplicating incident or service request SDP clears body (description) of duplicated request and keeps all other fields like subject, type, requester, SLA, assets, etc.
SDP <> HPSM Integration
I’m currently testing manage engine SDP and I was wondering is there any way to integrate ITSM systems like “HP Service manager” with SDP to open requests on SDP using the pre-field data on HPSM? Thanks
Notify group member when ticket is assigned to group (without technican)
Hi, your technicans did not receive any notification by mail when a ticket is assign only to a group. I tried it with: Alert group members by e-mail when a new request is added to the group Alert group members by e-mail when a request is left unpicked
[SD-98765] New version - broke notification edits?
Hi On version 11308. If I go to 'Notification Rules' and then select anything under' email templates for' (Replying to Request for example) I get a big red error and cannot edit the reply notification. Doesn't seem to work with any of the 'Email Templates
Mail Fetching process of ServiceDesk Plus was stopped
Hi Team, We are getting following error message while mail fetching process. Product Name : ManageEngine ServiceDesk Plus Build No. : 9317 System Error Notification An error occured while processing email with subjectOfMail : RE: Small Parts messageid
Login Box
Hello all We have SD set up to login through AD authentication, but this shows up when trying to navigate to SD. So users need to login using their AD credentials. Any suggestions on preventing this from popping up?
Logging in with O365 Credentials
I currently have a mixed environment of On-Prem AD and Azure AD. Not all users have an On-Prem account but all users do have an Azure AD Account. For a variety of reasons, we are not synching our 2 environments and for the foreseeable future we won't
Others Category Default Value Unicode issue
Hi, I want to change others category default value in service category to Arabic string, but I see UTF-8 issue that attached. I used this query to update: update globalconfig set paramvalue = N'الآخرين' where category = 'Others_Category_Default_Value'
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