Greetings,

My SD+ Environment: 10.5 Build 10536

I'm trying to get all tickets (using filterby All_Requests so it looks at everything) for specific accounts.

I figured, I could use "search_criteria" to accomplish this, but no matter what I do, all requests are being returned as if it's completely ignoring the criteria.

I've tried taking the filterby out, then I get a user doesn't have permission (even though I'm an admin lol).

I would hate to get all tickets then filter simply because that would take forever.

Here's my request:

        getcustomertickets = {

            "operation":{

                "details":{

                    "from":"0",

                    "limit":"1000",

                    "sort_order": "asc",

                    "get_total_count": "true",                   

                    "search_criteria": [

                         {

                            "field": "account",

                            "condition": "is",

                            "value": customer_id,

                        }

                    ],

                    "filterby": "All_Requests"

                }

            }

        }

Now, for the record, I've tried so many different combinations of the field name "account". E.g. "account.name", "accountname", etc.

And in reality, I would like it to 'not' be case sensitive and 'contains' the words, but I figured I would at least start by getting this working.

Any ideas what I'm doing wrong?

Thanks in advance.