Notify group member when ticket is assigned to group (without technican)
Hi,
your technicans did not receive any notification by mail when a ticket is assign only to a group.
I tried it with:
Alert group members by e-mail when a new request is added to the group
Alert group members by e-mail when a request is left unpicked in a group.
But no mails are sent.
SDP Version 13000
How can this be done?