Process Email Command Before Business Rule
Here's the setup:
We have an Email Command that runs an EditRequest and 1) Adds Resolution notes and 2) updates a unique field with a "Closed" keyword.
We also have a Business Rule that triggers when a ticket is edited and this unique field gets populated with the "Closed" keyword. That rule sets the status of the ticket to Closed.
For some reason, SDP looks like it runs the Business Rule before the Email Command on the ticket. Because of this, the rule tries to close the ticket before the Resolution notes get populated, so the rule does not work.
Does anyone have any ideas on making sure the Business rule doesn't run before the Email Command processes? Below is a screenshot - you'll see that rule runs before the command.
Does anyone have any ideas on making sure the Business rule doesn't run before the Email Command processes? Below is a screenshot - you'll see that rule runs before the command.
