Missed a whole bunch of tickets when i got back from vacation as it appears some SLA thing has been re assigning tickets to the unmonitored default account, so i could never see them in my queue.

How do i stop this behaviour? I want to ideally preserve the SLA system, but just get rid of the changing of the technician on a ticket. It does not appear that any actions are set up in the SLA section, so what is doing this? They all say "Escalation not configured"