Replies and forwards on requests not including the latest/previous message
Hi, ManageEngine Team! As of recently, our replies and forwards on requests (Conversations section) are no longer including the previous message/email in the chain - only the original, incoming email/message is included (from ticket creation/description).
[SD-106990] The site field does not exist in the user list
Hello In versions before 14.1, it was possible to search the list of users by site. Why is it not there now? Please add it in the next version. If there is a workaround to solve this need, provide it. SDP v14.1.04 DB: MS SQL Thanks
Importing a SSL certificate from a local CA fails at "Building certificate chain"
I'm trying to import a self generated cert from a CA i created. and its failing at "Building certificate chain" the CA keys are on the server that is running SDP. This instance of SDP is integrated with endpoint central, so I dont know if that has anything
Getting OAUTH2 to work with ServiceDesk Plus
Trying to get ServiceDesk to work with SMTPS on OAUTH2 but it keeps on throwing me this error. Anyone have any idea? Google searches are hitting dead ends.
"Send notification to group technician(s) when a request in this group is updated." doesn't notify
I've added a technician to the "Send notification to group technician(s) when a request in this group is updated." function under a Support Group. But they recieve no notifications on incoming e-mails nor status changes etc. What is the criteria for counting
Google Chrome not resolving url
Good Day, Chrome all of a sudden stopped resolving the internal url for our service desk. I recently upgraded to Windows 11 so I thought maybe that caused it. I also tried on the server itself and it does not work with Chrome. I then patched to the latest
Logging out a technician
Hi, I need to know a way where a technician can be logged out (either via query or via some inbuilt setting option) forcefully. We have tech auto assigned enabled and sometimes tech forgets to logout when completing their day. This causes all the incoming
AD Manager Plus Integration w/ Service Desk Plus
I'm trying to setup the integration between ADMP and SDP....I've got the ADMP side setup correctly and tested, but when I setup the SDP side I get the following error -- "Services Not Update", it pops up then goes away after I hit Test Connection and
SDP Upgrade Failure 11010>>11100 Ticket 8533673
Hi, There is an open ticket, but I have not received a response for several days. I can not update SDP to version 11100. The log files are attached. I have taken the following steps according to the feedback from support: 1. create a dummy file under
Send SMS to technicians' option has been removed!?
In Business Rules, Option: "Send SMS to technicians" removed on new Servicedesk release!? In which section should I put the SMS notification rule? To send SMS based on this condition..!
Bug: Change Workflow and CAB members
We've noticed that when adding/removing members of a CAB, the modified member does not get the approval email if the change type is linked to a workflow. Example: New member is added to CAB, new change ticket is created, approval request is triggered
[SDF-83722] Import Task Template
It would be nice if: Servicedesk Plus ,Allows you to import tasks Template from an Excel file.
[EMS] - Moving request between instances causes loss of information
In our HR instance we have a template setup with a several resource sections. When we move the ticket to our IT instance the description field is retained, but the resource sections completely disappear. When we move the ticket back to HR the resources
Bug in OLA definition for multiple site with diffrent support group
Hello We have defined several sites in the SDP (London, New york, Paris). Each site has several separate support groups. Now we want to define SLA for each site and also OLA for different site's support groups. We found out that when we open the SLA settings
Problem to Upgrade ServiceDesk to 14
Hi, we have atm the version 13.007 when i update to 13.0012 there is no Problem but when i make the Upgrade to any Version of 14 the Service dont start can some one help me? Which looks you need?
Reply to initial request
When replying to an initial request, the original request is not included at the bottom of the reply. When replying to additional replies the last conversation is appended to the bottom of the reply. This behavior is present in 14101.
Bug: Cannot view ESM sections Users, Security Settings, etc
This is a bug report. Affected versions: Version: 14.1 Build 14102 Since: 12.* (We became customers at this verison, we assumed you would fix this) Description: The sections "Sites", "Privacy Settings", "Users" and "Secrutiy Settings" cannot be opened
Unable to login via mobile site or Android App
We have SDP installed, we can login without issue from the desktop site, but we get "incorrect password" when trying to login from the mobile site. This is true from our phones as well as a desktop browser. http://helpdesk/ = working without issue http://helpdesk/mc/ = unable to login What could be the cause and fix for this issue?
Close request
Hi teams, We have the last build 14.1 Construir 14103. When we update to the latest version, the notification email to the applicant for case closure fails, and does not allow them to close it.
Upgrade to 12000: skip forced backup
Hello, looks like -DSkipForcedBackUp_11200=true doesn't work anymore. What is the new option to skip forced backup when upgrading to 12000 ?
Show white page after restart ServiceDesk Server
Hi All, I am a new user for ServiceDesk Plus and I tried to update the security setting for the website. After I update disable HTTP, disable domain dropdown, and set Content-Security-Policy to "script-src 'self'". After restarting the server, the webpage
ITSM portal is very slow and its not responding
HI Team SDP portal not responding , its response (5 to 6min ) and too slow
Display notifications via the Windows Desktop Alert
Display notifications and all changes requests via the "Windows Desktop Alert" All technicians and especially the "Requesters" are unaware of the latest happenings Showing Alert's message helps them stay informed Like this:
[SD-107820] Matrix report bug on SDP 14103
Hello. We have noticed a bug in SDP 14103 with custom matrix report used to export latest quarter time spent by technician grouped by year/month. SDP extract correctly the data but the visualization is wrong, SDP seems show the report grouped by year/month/day:
[SD-84410] Duplicate Software Manufacturer
Hi When software is scanned there are companies who seem to use different names so show up separately for the same software so when creating a software suite it is causing issues as we can't add both manufacturors to the one suite. Is there a way to manage this?
No Local Authentication Option
When I attempt to login as a local administrator I am not given a dropdown as shown in your YouTube video on How to reset administrator password in ServiceDesk Plus. (manageengine.com). I have run the query on our SQL DB but it has not changed anything.
Troubleshooting SDP not starting all the way
I have been reading performance turning guides for SDP, PGSQL, and JVM to get SDP to start faster... it was taking almost 5 minutes. I got it down to under 3 minutes but now run.bat never finishes; the batch file just hangs. If I log off the ticket system
deleting Manufacturer
Dear Support, I need to delete one of my Manufacturer
Script Duplicating Users Name in Subject
Hello, I’m using the following script: // Get the value from the custom Employee Name field var name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); // Get the value from the subject field var subject = $CS.getValue("SUBJECT"); // Now append the name value
Could not find valid certification path to requested target
Hi I'm trying to configure mail fetching using TLS & Port 993 but I keep getting this error. "FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate." All searches point to using a file called gencert but cannot find any working link. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html Could anyone please help, thanks. This is a new installation on Server 2012
d-teknoloji.com.tr /Doğuş Teknoloji / SDP Mail Fetching Error
Hi, incoming mail not working but outgoing mail running Best Regards
How to set up the primary key in assets database
Hello, I want to set up the field such as CINAME / IP address as the primary key of the asset, I cannot find any setting in the asset database about the default or the existing primary key field. I need to create a new database or I can change it into
Not sure from where the mails are landing in Manage Engine ticketing tool
Team, We now have OAuth authentication enabled in the ticketing tool. We have also cleared all the mails in the Inbox. There are no mails in the Inbox now. But even then the count is showing as 22409. We would like to know from where these mails are coming
Whole Org can't login anymore
I'm not sure if this is a crazy bug or something bad happened. So one of our admin team members had to change his windows password. Once that person did this they wasn't able to log into Service Desk on Sunday. So they figured they needed to wait until
Error is AADSTS900971: No reply address provided. when trying to enable oAuth
I am trying to switch from basic to oAuth for our mail fetch. I followed this guide https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/helpdesk/oauth-authentication-for-mail-server.html When I attempt a mail fetch test,
(SD-78942)Getting Error Installation On-Premise Centos 7
Hi Guys! Hope you all are doing well. Well i notice that ServiceDesk Plus is now using Install Anywhere instead of InstallShield. (as far as i seen) I am trying to install the linux version without GUI, but it has been impossible, the documentation is not updated (to install it with Install Anywhere) Downloading the installation file from: (with wget) https://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_64bit.bin And giving the file the execution permission with
[14103] Mail fetch problem
Since we have upgraded to 14103, SDP randomically fails to fetch email from a POP3 account and stops email fetching causing a problem to our support team. Fetching stopped due to an error. Trace :: com.manageengine.servicedesk.mailutils.MailException:
Issue injecting datetime into ticket
I have gone through all the work I could to generate an epoch date value to inject into the date time in a ticket. Here's my issue, although the value shows the correct date and time when converted online, the date that comes up in the ticket is wrong.
Fail to upgrade ServiceDesk Plus from 14.0 Build 14004 to 14103
Fail to upgrade ServiceDesk Plus from 14.0 Build 14004 to 14103. Retry few times also failed. Not sure what information should i provide to find the root cause ?
ServiceDesk on Ubuntu server
Hi I have installed ServiceDesk Plus Standard on an Ubuntu server 16.04 in order to evaluate it for my organization I need to install it as a service in order to keep it alive all the time (now usually after several hours the app is shutting down) I followed the linux guide and hit a problem on the last line where you should enable the service : Use chkconfig command to add the script as a startup process. # chkconfig --add servicedesk apparently chkconfig is not supported on UBUNTU installation
Next Page