Hi,

I need to know a way where a technician can be logged out (either via query or via some inbuilt setting option) forcefully. We have tech auto assigned enabled and sometimes tech forgets to logout when completing their day. This causes all the incoming requests to be assigned to those techs.

Is there a way to forcefully logoff those techs or at least mark them as offline so incoming requests don't get assigned to them.

We are using MSSQL as our DB and on build 12003

Thanks