No Local Authentication Option
When I attempt to login as a local administrator I am not given a dropdown as shown in your YouTube video on How to reset administrator password in ServiceDesk Plus. (manageengine.com)
. I have run the query on our SQL DB but it has not changed anything. I have also run the query to locate the accounts with SDAdminORG roles which appear but "administrator" is not there. I reset one of the accounts but cannot login with that either. I am only given the options for our domain and "not in domain". Neither are working.
update globalconfig set paramvalue='true' where parameter='Enable_LocalAuthentication_Login';