Replies and forwards on requests not including the latest/previous message
Hi, ManageEngine Team!
As of recently, our replies and forwards on requests (Conversations section) are no longer including the previous message/email in the chain - only the original, incoming email/message is included (from ticket creation/description).
Not sure about the issue start/timeline - might be aligned with recent patching. We are running on v14.1 Build 14103.
Any help would be greatly appreciated.
Thanks,
Kris
As of recently, our replies and forwards on requests (Conversations section) are no longer including the previous message/email in the chain - only the original, incoming email/message is included (from ticket creation/description).
Not sure about the issue start/timeline - might be aligned with recent patching. We are running on v14.1 Build 14103.
Any help would be greatly appreciated.
Thanks,
Kris