Hello
We have defined several sites in the SDP (London, New york, Paris). Each site has several separate support groups. Now we want to define SLA for each site and also OLA for different site's support groups. We found out that when we open the SLA settings of the incident module, the default site is changed to the third site(Paris) instead of change to Default Site, and when we select another site from the drop-down menu, it changes back to the third site(Paris). So when we want to define OLA, it only shows the support groups of the third site and does not allow and show support group of first and second sites. In my opinion, somewhere in the SDP, the third site has been mistakenly set as the default site.

What should we do now? How to fix this problem?

SDP v13.0.12

DB: MSSQL

Thanks for helping