Operational Hours Migration Data Inconsistency - 15200
Hello! We're trying to update a test installation and encountered the issue in the screenshot. I tried to write to the specified address, but I did not receive a response. We are using a dedicated MSSQL server. Best regards, Alex
Upgrade Failure From 14980 to 15100
Hi Friends, I started the upgrade process and got a pop-up window saying that the upgrade was prevented due to few inconsistencies in the asset module data. See the attached image. How can I fix this problem?
message has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrap
RFC 2045 inline images
Hello! We found a problem when you write an email from SeviceDesk and insert an image into the body, it is not displayed on some mail servers because the Content-ID tag is not enclosed in "< and >" According to RFC 2045, the Content-ID header must be
Timer Action problem
Hello dear colleagues, Yesterday we upgraded the version from 15100 to 15200, after which new requests stopped being generated via timer action. For example, if we configure a template request to be created one minute after a specific event (using “Create
Recieving an answer from another Service Desk creates a new ticket
Hello, As I mentioned in the title, we have Service Desk plus and another client has implemented it too. The issue we are having is that when they answer though email to the ticket created by us, it ends up creating a new ticket. Not just that but when
Issues with API/Functions
Hi All - We have logic that will change the status back to In Progress when a client replies, and also have logic to auto-close tickets that meat certain criteria. Since we patched up to 15240, we are getting errors with both logic. Auto close error :
Error 1024 - Upgrade issue from 15140 to 15200
UpdateManager started in folder ...\ServiceDesk\bin\ After several checks appear the following window
Technicians see different things with the same filter.
Filter looks like this: Both users are members of the Group Service Point, both users have the same role. A sees 104 tickets, B sees 107. A can access the three unseen tickets by ticketID no problem. I also have access to this site/group and I also see
Unable to Access WOListView.do
When clicking on the Request Tab, user is getting an invalid input error. Dev Tools is showing a 400 error
Message : No installed Python found!
Hello! I have create a request life cycle. Workflow : Executed from Request Life Cycle : Purchase New Asset, Transition : Send for Approval, Rule : SendApprovalScript. The script was working fine before updating the SDP to the version 15.1 Build 15100.
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Hi guys, I'm having the following issue updating Servidesck Platform. Does anyone have a solution to this issue? I really need to complete the update. Any help would be greatly appreciated.
Error updating to 15.200
Hi, Team, After successfully upgrading the UAT environment, I've got these alerts on the production environment:and then, I ran initpgsql.bat, then I selected the ppm file. It began the installation, but stopped when moving from 16% to 20% - the window
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Anyone getting the below when attempting to upgrade from 15130 to 15200
SLA Recalculation is not accurate when changing status from Resolved to Open when SLA has been edited
Steps to reproduce 1. Create a ticket/request that has assigned SLA so that due by time will be set. 2. Process the ticket/request until it was Resolved. 3. Edit the SLA, like adding escalation for a specific technician. 4. Manually reopen the resolved
Request Numbers Reverting to Old IDs and No Email Notification
We received an issue reported by a user this morning regarding the service request system. When users submit a customized service request, the request number reverts to an old existing number, and no email notification is sent by the system. This behavior
ME Supplied Work Log report doesn't work
The report called Work Log reports by technician doesn't work on 15.1 Build 15150 But on 15.2 Build 15220 it does. If I take the query from 15220 and run that in 15150 I get Invalid column name 'DELETEDTIME'. Check logs for details.
Exception during getConnection from pool Exception occurred during get connection from datasource
I encounter the following error while reporting from the program as a query: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for details. I don't
Error upgrading 15.200 to 15.220
Hi, Team, I've been upgrading SDP from version 14.990 to version 15.200 in a test environment. After reaching 15.200, when I try to install 15.220, in the pre-install test, I got the following error: This stops the installation process. What can I do
Upgrade to Servicedesk from 15150 to 15200 error MSSQL
Please, help to resolve 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]
Lack of users on auto assign workstations
Hi, Team, I've a customer whose users log in on workstations with their AD username. On ServiceDesk, the integration is with EntraID, which uses userPrincipalName. The userPrincipalName is the primary email, which is the AD username@domain. This happens
A delay of 20 minutes upon approval of the application
Good afternoon. Today, colleagues noticed a strange behavior regarding the approval of the application, when the approval trigger is triggered, then the next stage should be launched. But it starts with a 20 minute delay. Because of this, the approval
Email not sending
Hi, system configured with Microsoft Graph. In the setup, when you send a test message, an email is sent from the system with the message Email Sent Successfully. The test email has been successfully received by the receiver. Issue is: When updating a
Microsoft Graph is stop working after i disable login of the account
Microsoft Graph is stop working after i disable login of the account. after re-enable the account , the mail is failed to work. the error "Mailbox is not accessible : "Check authorization details and try again". In the meantime, mails will not be fetched
JIRA integration Error: Issue in getting project list form JIRA
Hello, I need to configure JIRA integration. I made all this steps: https://help.servicedeskplus.com/jira-integration But when try to add ticket in JIRA, i am getting the following error: Can you assist me?
CPU Utilization
This weekend, I upgraded SDP from build 15120 to 15130. On the same vm host, we also run the "free" edition of Endpoint Central, which was also upgraded to the latest build. Since completing this Friday night, we saw the ZULU / java.exe app consuming
Error 1013 Schema Inconsistent (Replay)
When switching from version : 15.1 Build 15120 to version: 15.1 Build 15130 error pops up
Upgrade Failure from Version 14.9 to 15.1 – Error REQ:2001
Hello, I've 5 instances of service desk 3 of them I've already update successful, but in one when i try to update from version 14.9 to 15.1 I receive the error REQ:2001: Unable to initiate migration because of inconsistent data in 6 trash requests
Upgrade Failure from Version 15100 to 15120 – Error REQ:2002
During the upgrade process from version 15100 to 15120, the system encountered an error and the migration could not be initiated. The following error message appeared: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation
Issue with line breaks / text shifting
Good morning all, our version is v14.9 Build 14970 - free version We’ve been experiencing an issue for some time now where the entered text "jumps up" automatically when replying to or creating a ticket. An example: If I try to reply to a ticket and want
Update 14940 to 15100 / ubuntu / postgresql
hi Has anyone had this problem? error REQ:2001: Unable to initiate migration because of inconsistent data in 1 trash request(s). Please contact support with the log files for further assis tance
Error when running backUpData.bat
Hi, I'm trying to get a full backup so that we can create a dev environment. It worked fine a few weeks ago, but then we ended up losing the backup files - I think the server overwrote the backup files after a while. I was following these steps: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus
Reorder in Reports doesn't do anything
I drag Incident Management and Problem Managent to the top. When I apply the changes, the don't persist. Nothing changes. Not even going into Reorder and sorting alphabetically changes anything.
how to update from 14.9 to 15.1
Hi guys how can i update from 14.9 to 15.1 i can´t find any update files to the 15.0 :-(
Error Upgrade from 14200 to 14300
When trying to upgrade from version 14200 to 14300 or 14205, the upgrade fails. I ask the knowledgeable to help!
can't create requests
Hello, I am trying out the free on premise version, to see if it will fit our needs. Fresh install on Ubuntu 22.04.2 LTS SDP version: 15.1 Build 15100 Free version, standard using default created users administrator/guest. using general default template.
install SDP on ubuntu 22.04.4
background: Fresh ubuntu version 22.04.4 After the OS is installed, just ran below cmd: # sudo apt update && sudo apt upgrade -y # sudo apt install openjdk-11-jdk -y # sudo apt install fonts-dejavu fontconfig # sudo chmod +x ManageEngine_ServiceDesk_Plus.bin
Scheduled backup not working
Hello, I migrated a SDP v. 14600 installation on Win server 2012 to a 2019 following the Manage Engine guide. After migration scheduled backup would fail with a Java exception, the mail report contained the suggestion to apply this query: update Task_Input
Cannot able to Upload Attachment through Postman PUT REST API's
Dear All, We've upgraded our build to "14980" and we've noticed that PUT REST API's to upload the attachment doesn't work anymore through Postman. Regards, Wajahath Farooq
upgrade to 14970 fails during readiness pre-cheeck
Updating free version from 14840 to 14970, prior updates to get to 14840 worked fine. Using SQL 2019, running on Windows Server 2019, fully patched, rebooted. 14840 runs fine, am able to login. When selecting the ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm
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