We found a problem when you write an email from SeviceDesk and insert an image into the body, it is not displayed on some mail servers because the Content-ID tag is not enclosed in "< and >"
According to RFC 2045, the Content-ID header must be syntactically identical to the Message-ID and have the msg-id format.
In RFC 5322, msg-id is defined as an identifier enclosed in angle brackets (< and >).
- 7. Content-ID Header Field
- In constructing a high-level user agent, it may be desirable to allow one body to make reference to another. Accordingly, bodies may be labelled using the "Content-ID" header field, which is syntactically identical to the "Message-ID" header field:
- id := "Content-ID" ":" msg-id
In the letter in question, the headings look like:
- Content-ID: Imagea2998c41-8
- Content-ID: Image579dc2a3-8
This format does not match the msg-id syntax because the identifier is not enclosed in angle brackets.
After conversion to the form:
- Content-ID: <Imagea2998c41-8>
- Content-ID: <Image579dc2a3-8>
inline images are displayed correctly.
Please correct and bring the headers to the RFC standard.