We received an issue reported by a user this morning regarding the service request system.

When users submit a customized service request, the request number reverts to an old existing number, and no email notification is sent by the system.

This behavior is unusual because the latest request number as of this morning is 97116.

For example, when a user submitted requests today, the system generated request numbers such as 94178, 94179, and 94181. However, these request IDs already exist in the system.

Could you please investigate this issue and advise?