Hi All -

We have logic that will change the status back to In Progress when a client replies, and also have logic to auto-close tickets that meat certain criteria. 

Since we patched up to 15240, we are getting errors with both logic.  

Auto close error : 



Status change error :


What's interesting though is if I test the logic manually, it does work. 

Please let me know how to correct this, as it's urgent. Thank you.