Hi, Team,

I've a customer whose users log in on workstations with their AD username.

On ServiceDesk, the integration is with EntraID, which uses userPrincipalName.

The userPrincipalName is the primary email, which is the AD username@domain.

This happens to be different, so the users don´t match, which I presume is the issue with being unable to list the last logged-in user in the auto-assign feature.

Is there a way to resolve this?

SDP Professional 15.130, PGSQL.

Thanks