Update IT Asset Inventory
Dear Team, Share the process for IT asset update in Asset Model
Feature: Export Project to MS Project
Hi ManageEngine, Since ME SDP can import projects from MS Project, can we make the reverse true? Feature Request. Regards, Ana Rodriguez
Task Enhancement
Hi, From working with the tasks in request templates it would be great to have the following features included The ability to format the task description using rich text so we can add bullet points and make text bold so it stands out Would be great to be able to set a task to only create at a specific time of day The option to set rules that a task only creates on a specific day of the week (i.e. we have tasks that only create if its a Monday) The option to create a task template from a task without
Description variable in notifications
It appears that $Description in the notification templates can only refer to the ORIGINAL description for a request, i.e., the text of the requester's original email. What I would find really helpful, in addition to that capability, is to have variables that represent the description of the latest update. A practical example: This "Alert(or Notify) technician by e-mail when there is a new reply from the requester." notification to technicians is limited to saying the following: ---- Subject:
Add More Options to "Requester Allowed to View" under User Configurations
The current list allow for a user is as below: - Only their own requests - All their Department request - All their Site requests - All requests I would like to suggest to make this list a bit more dynamic and maybe include "Region" in this list. This
[SDF-57112] Problem template
Why we cannot edit/create a template for problems? I would like to remove couple of default fields but the system won't let me to do it. Can this be considered as a feature request? Also how can set up SLAs for Problems? Regards Mario
Hide Subject from Service Request template
Hello Community :) if i want to hide the subject from the service request template. how to do so? i was able to hide the description using field and form rules , but no option for subject
Font inconsistencies, no global font type and size configuration setting
Hi, Unfortunately we are on the latest version of Service Desk Plus on premises and still noticing a lot of messy font type and size inconsistencies.. For example, even though all notification templates are set to Calibri 11, when requestors create tickets
Setting Service Request SLA based on Service Request field
Team, I'd like to be able to set the SLA based on a field's value within the service request. I'm working with resource fields. My use case is the following: I have a complex process by which we integrate medical devices. I'd like to use one form for Adds/Moves/Changes. The form contains a resource that has a field called Device Integration Type Business Rule on field Device Change Type change: IF condition Device Change Type = "Add" THEN set SLA to 15 Business-Day policy IF condition Device Change
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change. the meeting should include the minutes of meeting (Actions, notes, attendees, organizer, location, date time and relation to other modules in ServiceDesk Plus)
When adding a reminder to a request have the option to remind the technician
In Service Desk Plus you have the option to add a reminder to a request (in the actions menu) this is a useful feature but currently the person that creates the reminder is the person who gets reminded. We have a need from time to time to add a reminder for another technician for example a supervisor of call queue monitor may want to remind the assigned technician to do something. It would be good if there was something like a radio button and you have the option of "Remind me" or "Remind the
Resend survey
Hi there I am looking for this is there away to resend a survey for the same ticket incase if the requester mentioned I submited by mistake and I need to correct my input
New column in Solution overview
We would like to get the "Solution owner" column in the Solution view of all solutions. Right now it is not available to select from "Add/Remove columns". For us, that column together with the "Review date" column would be important. The creator of the
Planning Sections in Change Module to be made Larger.
Hi, Please can the Sections such as Roll Out Plan be made larger so this can be completed easier when planning a Change.. At the moment we have a letter box type field to work in.
Document Export
I'd like to export documents in bulk and not need to download them individually. The use case would be if we spent years adding documents and wanted to retrieve them all with 1 click vs retrieving them individually.
Advanced Search - Missing
Hi Shouldn't there be an Advanced Search button here?
please allow more robust use of ldap filters upon user import!
i would like to use a standard LDAP query such as the following: (&(objectClass=user)(!userAccountControl:1.2.840.113556.1.4.803:=2)(mail=*)) but i get errors upon trying to import users with this filter in place. this would import all users that are not disabled and have an email address; pretty standard in finding all of your active employees. PLEASE make it to where we can use standard LDAP compliant queries for importing users! thank you, wally
Get optional feedback from the request closure emails
One of our suppliers puts the below links on their request closure emails which we have always liked, I know Manage Engine ServiceDesk Plus sends out surveys but having something like the below where the requester can optionally leave feedback for any of their call logs and that feedback is recorded against individual request would be great. When the requester clicks one of these buttons they get a web popup and they can leave an additional comment, again this should be recorded again the request.
[SDF-76348] Template for reminders?
Hello, currently the reminder is in english, i would like to translate it into german. Where can I find the template for the reminder? Next I would like to add the subject in the subject line, as long as the reminder relates to a request. Is that possible? Thanks
Mandatory Asset fields
Exact same question as 10 yrs ago; I was wondering if there was a means to make certain fields Mandatory with regards to adding a new asset. This is particularly important with regards to the "Asset Tag" field as we do not want anything to be listed in
Announcements - Schedule and Reoccurring
We use Announcements to notify end users when there will be scheduled maintenance or software updates. For one time events, it is easy enough to schedule the announcement in advance. However, things like scheduled maintenance occur at the same time every
Mandatory Asset Fields (Feature ID SDF-30197)
Has any progress been made on the ability to require certain fields to be filled out when generating an asset? Reference: 11 Years Ago https://pitstop.manageengine.com/portal/en/community/topic/asset-new-entries-mandatory-field 9 Years Ago https://
Ability to close multiple tickets from the Request tab
Ths may sound like a strange request, because the functionality is seemingly there, but it lacks in one signicifant thing. Our closure rules require a number of fields to be filled in and virtually all of them are provided by default by the service desk
Mark technician as a VIP currently?
Hello! I am trying to mark one of our technicians as a VIP user, but the only details I could find are all outdated and don't work on the current version. How do I mark a technician as a VIP?
[SDF-28875] Add Link within SQL report
I am attempting to generate a report with links to overdue tasks, but seem to be unable to create a clickable link. Oddly enough the html link that I generate seems to be parsing enough to only show the text part of the link, but without the href action.
Technician Auto Assign based on support group
We love the auto assign feature of ServiceDesk Plus however it would be good to be able to auto assign within support groups.
Ideas for Improve Solutions module.
Solutions module is a very important part of ITIL, But Servicedesk Plus didn't do it well. and Many requesters do not use solutions because the UI of Solution Module not interesting. Then is very good if the admin should have these abilities: Ability
Import records via Excel in Custom Module
Pleas add this ability: Import records via Excel in Custom Module
[SDF-79659] DARK MODE THEME
Hello Everyone, Just wanted to check if ServicedeskPlus will consider having a dark mode option as one of the themes of the interface? It would be a lovely option to have in the system. Regards, Anne
Secondary e-mail field - mapping to Active Directory import
Hi all, In the User page we see a field: Secondary Email ID(s) What does it map to in Active Directory soi we can populate this field for import? It definetly overwrites when importing as we manually added this for one user and upon import it was blanked.
Using multiple instances on esm
Hello, I am trialing 3 instances with Enterprise service management. When i create tickets in any of the instances, the end user only sees the tickets in the respective instance. Is there a way to allow users to see all of their tickets under one sp
multi-lines barcode
How can i print two line in the barcode lable text above it and text below it. similar to the one in the picture attached ?
Question about Workflow Service Request
Hi i want to ask is there any function or tools that in workflow in service request where the approver can see the attachment in email without click the link or ticket ?
Technician Group Sender Name as variable of Reply Templates
Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?
[SDF-94211] Auto Solution Suggestion
14.1 Build 14102 Is it possible to allow the automatic suggestion of a solution to occur within the description of an incident ticket and also within service requests? Currently the automatically suggested solutions only occur in incident requests and
Ctrl+Enter Sends Reply
Hello, I think it would be a convenient feature to use Ctrl+Enter to send replies within the helpdesk application, like how Outlook uses it to send emails.
Custom Font does not set in ESM Directory!
Custom Font does not set in ESM Directory!
Sorting requests by the time of assignment to the technician and group
Hi, I want to sort requests by the time of assignment to the technician and group, but there is no column called the assignment time in the list of requests. What should I do? Thank you for providing this column in the next update. Best Regards
Feature Request: ability to sort resource fields
We'd like the ability to sort items in drop-down list/picklists -- currently items are sorted alphabetically.
Request Closure Code
Hi It would be good if you could make the Request Closure Code mandatory before closing a call. By having a code of "User Training Required" we were able to identify systems and areas that we needed to run workshops or provide documentation on. Regards Andrew
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