All My Requests - default view filter for requester - how to??
Hello! Our requesters want see "All My Requests" as default view filter in SDP 9 How to?? http://odarchuk.com
How to restore deleted solution
Does anybody know how to restore accidently deleted solution ?
Creating new ticket by searching by Employee ID instead of full name
Is it possible that when creating a new ticket to be able to search for the user by their Employee ID instead of having to search for the first name and waiting for the list to drop down?
[SDF-77449] Field and form rules are not reflected on SDP mobile application
Field and form rules are not reflected on SDP mobile application..! these rules are working fine within the web app, but everything is broken whenever we trying to use a mobile app..! App build is: 11104 Mobile app version: 5.4 DB: MSSQL
[SDF-46395] Auto Assign based on First Response
Hello, I see a couple of old threads on this dating back years. Each time the response is that it's being worked on, and to look at the road map. I have never seen this mentioned on the road map and each time there's a new patch available this is literally
QR Scan to open ticket
There's ticketing product that implements QR code scanning to open up tickets. Would be slick if servicedesk was able to do that, where users can scan a specific QR code that opens directly to a specific instance "HR, IT, Marketing, etc." , then fills
Add comment when assign request to Technician
Hello.pls, add ability write comment to request when assign request to Technician
Azure DevOps Intergration
Hello, According to this link : https://pitstop.manageengine.com/portal/en/kb/articles/azure-devops-integration it should be possible to integrate with Azure DevOp for requests. My Question is : Is this aslo Possible integrate with Azure DevOp for change
Removal of group & technician notification duplication
I would like to see smarter notifications. * When a call is assigned to group X and technician Y, group X should not be informed if technician Y is. *If a call is assigned to technician Y by technician Y then no notification should be sent to technician Y.
Approval by e-mail
Has this feature ID SDF-41144 been implemented. And if not, when would this be expected. Would be very helpful to approve/reject requests by replying on the e-mail notification, especially when not connected to the internal network.
Change request approval template
Is there a way to edit/customize the email sent by the system when a change control is moved to the approval stage? I would also like to customize the system emails sent for contract expirations Thanks Karen J.
About Parent ID or Request ID's initial to distinguish Incident and Service Request
I have been implementing SDP for a client (Enterprise license) and they ask for a way to distinguish Incident and Service Request based on Parent ID or Request ID's initial. I know SDP has a feature that is Delimiter but it still recognizes both as Request
Forms & Rules Export
Dear Team, it would be GREAT if there is a function to 1. Export a form with all it's attributes (Fields, rules,etc..) to a file which can then be imported again. This will save a lot of time and issues when you run in a corporate environment with a Development,Test,User Acceptance & Production area.
Delegate approval on Service request
Dear ServiceDesk Team, I don't see the feature delegate approval service request to others user/technician when the approvers out office or need delegate approval process. Could please give us any idea to realize this ? Thanks & best regards.
Improve Technicians Access
When I set View permission on Technicians roles, all of them can see all of solutions. And this problem exists on their owned assets, Maintenances and reports. But ISMS department does not this accept vulnerabilities. and this is big Access issues. Please
Default PO Approvers set off Cost Centre Owner
Currently within the purchasing module, there does not seem to be a way you can automatically make the owner of a cost centre the defaut approver of the purchase being made. Due to human error it is possible for a person to enter the wrong cost centre from the drop down list, but then select the correct approver... It sometimes then occurs that as the manager/approver sees the request, they dont check the cost centre loaded against this and still approve the PO. This then affects what cost centre
[SDF-103120] Disable on hold scheduler
Hi, Can we please get a global option to disable the "On Hold Scheduler" that pops up whenever the request status changes to a status that stops the clock? We have set up field and form rules that in some cases automatically changes the status and this
Can't set closure rules based on support groups
Closure rules seem to be all or nothing. I would the option to be able to set closure rules based on support groups. For example, all Helpdesk Technicians should complete the woek log before being able to close their ticket. Apps Technicians do not need
My licensed Manage engine service desk Enterprise
I have a question regarding my ManageEngine Enterprise Edition licensed version. Could you please provide me with the details regarding the maximum number of users, technicians, and nodes that I am allowed to associate with the ManageEngine ServiceDesk
Linux AD Authentication
Hello, Just wondering if AD authentication is still on the road map for ServiceDesk Plus when installed on a linux platform? If so, is there an approximate ETA for this feature? Thanks, Chris
Asset loans - great feature, but...
Hello! Love the addition of the asset loan functionality, it's going to be really useful in the future, however it doesn't quite meet the needs of equipment booking yet. When bringing up the booking form, it would be good to be able to see at that point what assets are available to be booked, based on what's already booked. Otherwise, you have to bounce around screens to work out what's available and then book it. The booking dates need to allow for time as well - one device could have multiple bookings
[SDF-76158] "Reply to a request" feature in v3 of REST API
I am trying to add a reply to a ticket based on its ticket number using API. In v1/v2 they had an operation "REPLY_REQUEST" which helped in adding replies to the ticket. Is there a similar feature in V3? I tried looking in the documentation but was not
Need a feature for technicians to 'Watch' or 'Subscribe' to a Request
Sometimes more than one technician needs to be involved on resolving a request or staying updated about progress for a particular request. This is a Feature Request to add 'Watch' or 'Subscribe' functionality to ServiceDesk Plus. A technician should be able to 'watch' or 'subscribe' to a request and receive notifications when a requester replies, a note is added, or updates are made to the request. Another possible way to alert multiple technicians on a single request is to allow multiple technicians
Update IT Asset Inventory
Dear Team, Share the process for IT asset update in Asset Model
Feature: Export Project to MS Project
Hi ManageEngine, Since ME SDP can import projects from MS Project, can we make the reverse true? Feature Request. Regards, Ana Rodriguez
Task Enhancement
Hi, From working with the tasks in request templates it would be great to have the following features included The ability to format the task description using rich text so we can add bullet points and make text bold so it stands out Would be great to be able to set a task to only create at a specific time of day The option to set rules that a task only creates on a specific day of the week (i.e. we have tasks that only create if its a Monday) The option to create a task template from a task without
Description variable in notifications
It appears that $Description in the notification templates can only refer to the ORIGINAL description for a request, i.e., the text of the requester's original email. What I would find really helpful, in addition to that capability, is to have variables that represent the description of the latest update. A practical example: This "Alert(or Notify) technician by e-mail when there is a new reply from the requester." notification to technicians is limited to saying the following: ---- Subject:
Add More Options to "Requester Allowed to View" under User Configurations
The current list allow for a user is as below: - Only their own requests - All their Department request - All their Site requests - All requests I would like to suggest to make this list a bit more dynamic and maybe include "Region" in this list. This
[SDF-57112] Problem template
Why we cannot edit/create a template for problems? I would like to remove couple of default fields but the system won't let me to do it. Can this be considered as a feature request? Also how can set up SLAs for Problems? Regards Mario
Hide Subject from Service Request template
Hello Community :) if i want to hide the subject from the service request template. how to do so? i was able to hide the description using field and form rules , but no option for subject
Setting Service Request SLA based on Service Request field
Team, I'd like to be able to set the SLA based on a field's value within the service request. I'm working with resource fields. My use case is the following: I have a complex process by which we integrate medical devices. I'd like to use one form for Adds/Moves/Changes. The form contains a resource that has a field called Device Integration Type Business Rule on field Device Change Type change: IF condition Device Change Type = "Add" THEN set SLA to 15 Business-Day policy IF condition Device Change
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change. the meeting should include the minutes of meeting (Actions, notes, attendees, organizer, location, date time and relation to other modules in ServiceDesk Plus)
When adding a reminder to a request have the option to remind the technician
In Service Desk Plus you have the option to add a reminder to a request (in the actions menu) this is a useful feature but currently the person that creates the reminder is the person who gets reminded. We have a need from time to time to add a reminder for another technician for example a supervisor of call queue monitor may want to remind the assigned technician to do something. It would be good if there was something like a radio button and you have the option of "Remind me" or "Remind the
Resend survey
Hi there I am looking for this is there away to resend a survey for the same ticket incase if the requester mentioned I submited by mistake and I need to correct my input
New column in Solution overview
We would like to get the "Solution owner" column in the Solution view of all solutions. Right now it is not available to select from "Add/Remove columns". For us, that column together with the "Review date" column would be important. The creator of the
Planning Sections in Change Module to be made Larger.
Hi, Please can the Sections such as Roll Out Plan be made larger so this can be completed easier when planning a Change.. At the moment we have a letter box type field to work in.
Document Export
I'd like to export documents in bulk and not need to download them individually. The use case would be if we spent years adding documents and wanted to retrieve them all with 1 click vs retrieving them individually.
Advanced Search - Missing
Hi Shouldn't there be an Advanced Search button here?
please allow more robust use of ldap filters upon user import!
i would like to use a standard LDAP query such as the following: (&(objectClass=user)(!userAccountControl:1.2.840.113556.1.4.803:=2)(mail=*)) but i get errors upon trying to import users with this filter in place. this would import all users that are not disabled and have an email address; pretty standard in finding all of your active employees. PLEASE make it to where we can use standard LDAP compliant queries for importing users! thank you, wally
Get optional feedback from the request closure emails
One of our suppliers puts the below links on their request closure emails which we have always liked, I know Manage Engine ServiceDesk Plus sends out surveys but having something like the below where the requester can optionally leave feedback for any of their call logs and that feedback is recorded against individual request would be great. When the requester clicks one of these buttons they get a web popup and they can leave an additional comment, again this should be recorded again the request.
Next Page