[SDF-76348] Template for reminders?
Hello, currently the reminder is in english, i would like to translate it into german. Where can I find the template for the reminder? Next I would like to add the subject in the subject line, as long as the reminder relates to a request. Is that possible? Thanks
Announcements - Schedule and Reoccurring
We use Announcements to notify end users when there will be scheduled maintenance or software updates. For one time events, it is easy enough to schedule the announcement in advance. However, things like scheduled maintenance occur at the same time every
Mandatory Asset Fields (Feature ID SDF-30197)
Has any progress been made on the ability to require certain fields to be filled out when generating an asset? Reference: 11 Years Ago https://pitstop.manageengine.com/portal/en/community/topic/asset-new-entries-mandatory-field 9 Years Ago https://
Ability to close multiple tickets from the Request tab
Ths may sound like a strange request, because the functionality is seemingly there, but it lacks in one signicifant thing. Our closure rules require a number of fields to be filled in and virtually all of them are provided by default by the service desk
Mark technician as a VIP currently?
Hello! I am trying to mark one of our technicians as a VIP user, but the only details I could find are all outdated and don't work on the current version. How do I mark a technician as a VIP?
[SDF-28875] Add Link within SQL report
I am attempting to generate a report with links to overdue tasks, but seem to be unable to create a clickable link. Oddly enough the html link that I generate seems to be parsing enough to only show the text part of the link, but without the href action.
Technician Auto Assign based on support group
We love the auto assign feature of ServiceDesk Plus however it would be good to be able to auto assign within support groups.
Ideas for Improve Solutions module.
Solutions module is a very important part of ITIL, But Servicedesk Plus didn't do it well. and Many requesters do not use solutions because the UI of Solution Module not interesting. Then is very good if the admin should have these abilities: Ability
Import records via Excel in Custom Module
Pleas add this ability: Import records via Excel in Custom Module
[SDF-79659] DARK MODE THEME
Hello Everyone, Just wanted to check if ServicedeskPlus will consider having a dark mode option as one of the themes of the interface? It would be a lovely option to have in the system. Regards, Anne
Secondary e-mail field - mapping to Active Directory import
Hi all, In the User page we see a field: Secondary Email ID(s) What does it map to in Active Directory soi we can populate this field for import? It definetly overwrites when importing as we manually added this for one user and upon import it was blanked.
Using multiple instances on esm
Hello, I am trialing 3 instances with Enterprise service management. When i create tickets in any of the instances, the end user only sees the tickets in the respective instance. Is there a way to allow users to see all of their tickets under one sp
multi-lines barcode
How can i print two line in the barcode lable text above it and text below it. similar to the one in the picture attached ?
Question about Workflow Service Request
Hi i want to ask is there any function or tools that in workflow in service request where the approver can see the attachment in email without click the link or ticket ?
Technician Group Sender Name as variable of Reply Templates
Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?
[SDF-94211] Auto Solution Suggestion
14.1 Build 14102 Is it possible to allow the automatic suggestion of a solution to occur within the description of an incident ticket and also within service requests? Currently the automatically suggested solutions only occur in incident requests and
Ctrl+Enter Sends Reply
Hello, I think it would be a convenient feature to use Ctrl+Enter to send replies within the helpdesk application, like how Outlook uses it to send emails.
Custom Font does not set in ESM Directory!
Custom Font does not set in ESM Directory!
Sorting requests by the time of assignment to the technician and group
Hi, I want to sort requests by the time of assignment to the technician and group, but there is no column called the assignment time in the list of requests. What should I do? Thank you for providing this column in the next update. Best Regards
Feature Request: ability to sort resource fields
We'd like the ability to sort items in drop-down list/picklists -- currently items are sorted alphabetically.
Request Closure Code
Hi It would be good if you could make the Request Closure Code mandatory before closing a call. By having a code of "User Training Required" we were able to identify systems and areas that we needed to run workshops or provide documentation on. Regards Andrew
[SDF-40244] Is there a way to use a solution in an incident ticket that sends the requester the solution and it's attachment if exists?
I don't see a way inside of an incident ticket to reply with a solution. Many of our solutions have attachments so the attachment would need to be part of the reply. I also looked at creating a reply template with the attachment as another option and
[SDF- 84957] How to hide/exclude default instance for some users
Is it possible to exclude some users from the default instance called IT helpdesk, or to hide this instance for some users? Because I want to create some new instances, assign several users to them, and they should use only the content which is offered
Minimum characters in the "Resolution" tab.
Hi Team, Sometimes when an incident is answered as "solved", however more context of the solution that was given is necessary. We have added some previous sentences for the technician to fill in, but we have seen that by putting those words, it is no
[SD-34037] Suite Software with multiple Manufacturer
It's a common behavior Suite Software contains Software of multiple Manufacturer. Example: Microsoft XXX Redistributable will be installed / required by many application. Today there is no way to have a Suite Software with Redistributable (Microsoft)
Email ID's to Notify
The "Email IDs To Notify" is a very useful feature. However, it does have a major drawback in that a general user is required to know the email addresses whereas a tech can display a list and select the addressees. The ability to display a list of users for selection should be made available to all users of SDP and not just those with tech access
[SDF-88494] Add Columns to Associated Changes View in Projects
Good morning, I'm requesting a feature to add columns to the "Associated Changes" view in Projects (screenshot from your demo site below). We are currently able to add columns to the "Associated Requests", but not changes. We are specifically looking
Mail fetching acquiring some target folders
Hi Team, As I know, now the mail fetching in SDP just acquires the inbox. But in some scenarios users want that mail fetching can acquire the target folders according to our configuration. And another itsm system can already do this, eg otrs.
[SDF-83883] Zia intelligent robot dialogue language increase plan
我认为SDP是一个很好的ITSM工具，尤其是内置机器人，可以释放大量的人力。但是，Zia仅支持英语。是否有计划添加 Zia 以支持多种语言。
Change Closure Rules
Can the change Closure Code be added to the Change Closure Rules so it is required for closing?
Assigning a request to more than one technician
Option to assign the same request to more than one technician. Discussion on this: http://forums.adventnet.com/viewtopic.php?t=16563
[SDF-63933] Change View filters to include roles
At the moment we can only filter change views on the following roles: - Change Manager - Change Owner - Change Requester We have some additional roles that we would like to filter by so that team leads can see all changes their team are due to implement
How to assign multiple asset name (in diffrent type) to one user in one moment
Hi, I assigned monitor (MO-2120) and workstation (PC-0050) and printer (PR-451) to one requester (ex: John Doe). Now I want to change asset ownership PC and Monitor to another requester (Jack Mark) in one moment with one click. Whats should I do? SDP
Set Request Table view for requesters by admin
Hi, New Idea, Set Request Table view custom Columns for requesters by admin
[SDF-88580] OCR (Optical Character Recognition) integration in SDP
We use SDP to manage inbound customer orders, most of which are sent over via PDF or other scanned images. We update values in the request based off of the data in these documents. Has anyone integrated an OCR application with SDP to automatically update the request with these values? I suppose i could write an application using an existing OCR library and have a script update using the API.
[SDF-63135] Add new exception to automatically assign
New idea: In the section "Automatically assign to technicians" Adding a "technician group" exception can be very useful
[SDF-71685,SDF-55251] feature for send SMS to users for Announcements
hi friends, We need a feature to send SMS for any announcement with certain criteria Can we hope that it will happen in close future?
[SDF-104792] Using Deluge Functions on Custom Menus
Hi Team, it would be great to use deluge functions on Custom Menus, as this is the ME script language. Since you have deluge on SDP, Custom Menus never had the possibility to execute them, still needing python scripts, class files or HTML pages. Thanks.
[SDF-60386] Work Log Column
This was posted 6+ years ago and I was just wondering if there was ever a change to make worklog appear on the requests page under add/remove columns. This would greatly help me. --------------------------------------------------------------------------------------------------------------------------------
List all available assets in purchase order (regardless selected vendor)
Hi, Yesterday, while making a new purchase order, I've discovered that in order to use an existing asset in PO, a vendor needs to be assigned to it first (as well as price, tax and other attributes), otherwise it does not appear in the products and product type drop down boxes in PO To do that, you will have to leave the PO each time you want to use an asset , not previously associated with the vendor selected in the PO(which deletes the PO and you have to start over from scratch), locate this item
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