Dear Users,

A hotfix to build 7600 has been released. The service pack (7604) can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html

The new build 7604 addresses the following Enhancements and Issue fixes.

Enhancements in 7604 (Released on: 12 February, 2010)

1. SDF-25908 : Auto Assigning of technicians to the requests in a round robin manner. Technician Auto Assignment can be enabled/disabled by a configuration setting under Admin -> HelpDeskCustomizer-> Technician Auto Assign. By default it is disabled.
   Technician Auto Assignment can be configured to assign only on unassigned requests or on all requests while creating a request, editing a request or both.
   Configurable option to exclude few technicians from the Technician Auto Assignment.
2. SDF-25909 : Both the Asset and Workstation additional fields has been increased to 24 Text fields, 10 Numeric fields and 10 Date/Time Fields.
3. SDF-25910 : When creating/editing a request, the Job Title of the requester is displayed under requester details section of the request.

Issues fixed in 7604

1. SD-25448 : When Pass-through Authentication is enabled, the issues like unable to select a domain from the domain list in the new scan page, unable to add resolution to a request has been fixed.
2. SD-26026 : After enabling the SSO (pass-through authentication) when the user tries to connect ServiceDesk, the same is not under his trusted sites then, the browser will popup a dialog for username and password. If the user gives a valid username and incorrect password it will redirect to the HomePage for that username. The above vulnerability issue has been fixed.
3. SD-24467 : When changing a request's site to a referred site using the request bulk edit,the group and technician of the request got reset to unassigned has been fixed.
4. SD-26097 : When the requester replies for the requests which are currently in completed state except Closed status, request is not getting reopened.
   NOTE : For Reopening the closed request, it will behave based on the configurations done in the Admin -> self-service-portal settings -> Request Feature List. like : Always reopen / Reopen based on the configured days / Append the email as conversation and notify technician / Always create as new request.
5. SD-25720 : Close Comments given by the technician while closing a request will be displayed under request details section. Same will also be available in the printpreview of a request.
   NOTE : Behavior change : An icon representing the Requesters acknowledgement shown in the top right corner along with the status in the request details page, will be removed. As the same will be shown part of the request details along with the close comments.
6. SD-25899 : Performance problem while updating a request when the request notifications are enabled has been fixed.
7. SD-25817 : Unable to import users from Active Directory if the user personalization language is selected as French has been fixed.
8. SD-26011 : When the purchase order is moved to pending approval state from the items received state. After that when we approve the purchase order it should move back to items received state if all the required items are already received has been fixed.

Instructions to apply the hotfix :

1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.

Thanks & Regards,
Srikrishnan
ServiceDesk Plus

ManageEngine ServiceDesk Plus - Help Desk Software of your Choice