Dear Users,

Following are the list of Enhancements / Issues that are planned for our next hotfix 7603.

Tentative time frame for the next hotfix release is by mid of next week.

Enhancements in this Service Pack

1. SDF-21860 : Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even though their personalized language is different.
2. SDF-25035 : Few more status like Items received, Invoice Received, Payment Done are added under Purchase Order. Comments can be added while changing the status and the same will be recorded in the history details.
   NOTE : Behavior change in the purchase order is 'once the items are received the purchase order will be moved to "Items received" status instead of "closed" status'.
   
3. SDF-22543 : Based on a Admin - Self-service portal configuration, requesters are allowed to ReOpen their own Onhold request based on their reply.
4. SDF-25059 : Based on a Admin - Self-service portal configuration, requesters are allowed to ReOpen their own Resolved/Closed request from their self-service login.
5. SDF-25058 : Based on a Admin - Self-service portal configuration, requesters are allowed to Close their own Resolved request from their self-service login.
6. SDF-23085 : Based on a Admin - Self-service portal configuration, requesters are allowed to ReOpen the Resolved/Closed request through email reply for the follwoing cases.
   1. Always ReOpen for their email reply.(default enabled).
   2. Never ReOpen the closed request. But append the email reply as conversation, and notify technician.
   3. Not to ReOpen the request, but create it as a new request.
   4. ReOpen when the email replies comes from the requester with in the configured days. If not create it as new request.
   
   
   
   
   
   

1. SD-24265 : Based on a configuration in the GlobalConfig Entry, self notification can be enabled. By default self notification will not be sent. To enable execute the query in the database : update globalconfig set paramvalue=false where parameter='IntelligentNotification'
2. SD-24696 : Problem in truncating the description, when requests are created from few email clients. ( say outlook 2007 client ).
3. SD-24818 : Problem in displaying the fonts in the Chinese language has been fixed.
4. SD-24779 : Hotfixes are added as software in Standalone audit has been fixed.
5. SD-24773 : Error while importing more than 1000 users from OpenLDAP has been fixed.
6. SD-24256 : In weekly / Monthly (with "on date") schedule scan configuration is configured and moving out of the configuration wizard and coming back will show the first schedule check box as unchecked has been fixed.
7. SD-24492 : When creating a request via Email, Technician mapped for the category is not getting assigned after the business rule applies the category has been fixed.
8. SD-24456 : Request which is not fall under any SLA, and upon reopening the request from onhold to open, application tries to create the Due-By-Time. And because of which such requests are displayed with Due-By-Time as Jan 1 1970 has been fixed.
9. SD-24819 : Request Templates which are marked for no further use are listed in the request template list of the Requester's login has been fixed. NOTE : Among which,For any Robo Tech license, Robo Technician Password reset template will still be displayed.
10. SD-24904 : If pass-through authentication is enabled, and also if accessing servicedeskplus using an url say http://host:port/WorkOrder.do, it authenticates but redirect to default HomePage.do instead of the accessed url has been fixed.
11. SD-24905 : Issue in connection establishment between Opmanager and Servicedeskplus when the pass-through authentication (sso) is enabled in servicedeskplus has been fixed.
12. SD-24258 : Urgency, Impact and RequestType are shown in Business Rule's Actions list of the Professional & Standard Edition of ServiceDesk Plus has been fixed.
13. SD-24896 : Problem in updating assets, when trying to modify the fields of the assets a window pops-up: "Kindly select an Asset" has been fixed.

Thanks & Regards,

Srikrishnan

ServiceDesk Plus