Need a feature for technicians to 'Watch' or 'Subscribe' to a Request
Sometimes more than one technician needs to be involved on resolving a request or staying updated about progress for a particular request.
This is a Feature Request to add 'Watch' or 'Subscribe' functionality to ServiceDesk Plus. A technician should be able to 'watch' or 'subscribe' to a request and receive notifications when a requester replies, a note is added, or updates are made to the request.
Another possible way to alert multiple technicians on a single request is to allow multiple technicians to be assigned to one request, but I think a Watch/Subscribe feature would be much cleaner.
Please let me know if this feature can be evaluated for a future release.