Select Service Requests templates in Business Rule
SIMPLE QUESTION and REQUEST to Manage Engine...
Why aren't Service Requests available in the Request templates for a Business Rule, but Incident Templates are?
Just another example of where you need to do more work on selections for Incidents Vs Service Requests. Your product has been plagued with these examples of basic and expected functionality for years! Instead you try and race ahead with new features that are less popular.
Topic Participants
john.fry
ServiceDesk Plus
RCPSC
Umasankar
Vignesh Ravindranath
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