Live Chat - Group Selection
Hi,
I'm not sure how everyone else is getting on with Live Chat, have many rolled it out?
We are getting ready to put this out to our customers however I have a concern. I've noticed that a customer can instigate a Live Chat without selecting a group, they will be shown the screen as if they are waiting for a technician to connect, however no technician will be prompted and so the customer will just sit there waiting until it times out. Also if they realize their error they can't stop it, they have to wait.
Knowing our customers they will miss selecting the group quite easily.
I think you should either make the group selection mandatory or be able to set a default?
I'm not sure how everyone else is getting on with Live Chat, have many rolled it out?
We are getting ready to put this out to our customers however I have a concern. I've noticed that a customer can instigate a Live Chat without selecting a group, they will be shown the screen as if they are waiting for a technician to connect, however no technician will be prompted and so the customer will just sit there waiting until it times out. Also if they realize their error they can't stop it, they have to wait.
Knowing our customers they will miss selecting the group quite easily.
I think you should either make the group selection mandatory or be able to set a default?
Topic Participants
Lisa Neilson
Dinesh Bhaskaran
mariakenneth147
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