We have a requirement to be able to send notifications from Service Requests using the reply templates. Currently, it appears he only variables available to be used in the "Reply Templates" are pulled from "Incident - Additional Fields".

We would like the availability to use our Service Request additional fields in a reply template so it will pre-fill the information.

If this is currently possible, please let me know. I have no been able to find any other resources on the forums that pertain to this matter.

Best Regards,

Evan Soll