ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all the modules
Masterclass 2023: Episode 3—Build and implement change management workflows with adequate governance, and sidestep risks [April 27]
Hi there, You and your IT team are invited to join us for our third episode of this year's ServiceDesk Plus masterclass series. In this episode, you will learn about the various aspects of an effective change enablement process and how to implement it
ManageEngine User Conference 2023 - North America & Canada
Hi all, We are delighted to inform you that the ManageEngine User Conf is back! Why attend this conference? Learn from the Leadership forum on what's happening on the industry. Get personalized one on one session with product experts Connect with like
Mass or Bulk update of requests
Is there a way to bulk update service request, for example i have a certain service category tickets that have blank category chosen on them, and i need to update all of them to a specific category
Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 30]
Hi there, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus to efficiently design,
Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 23]
Hi there, We are excited to invite you and your team to the first season of this year's ServiceDesk Plus masterclass series. In the first episode, we will be discussing how organizations can maximize their service uptime with efficient incident management
Search function doesn’t work properly on Subcategory and Items
Hi All, We’re having a issue that when a assigned ticket with filled Category wont able to use properly the search on Subcategory and Item.
[Security advisory] Important fix released for ITSM products
Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security
[Security advisory] Important fix released for ITSM products
Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory
Sharing a request in ServiceDesk Plus
Very often, ServiceDesk teams will get in touch with other teams in the process of troubleshooting a request. In this process, the first hurdle they will have is to explain the complete request till its current status. Some times, they have to take print preview and email it too.. This is caused because, the other person is not having view permissions to the request. We are looking to reduce this effort with a new enhancement called "Sharing a request". Here is a detailed document about the feature..
ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
Dear customers, We are excited to announce that ManageEngine has been recognized as a Challenger in the latest Gartner® Magic Quadrant™ for ITSM Platforms. This is the third year in a row we have been positioned in the annual research by Gartner.
Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus with Microsoft 365 (November 17)
Hey there, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations can bring their enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. We'll
Automatic Reply Template
Does anyone know if I can have a reply template to be auto sent whenever a request comes in by email mode. I have tried to do this with a business rule but it is not possible. I also looked at custom triggers but can't find a script that will do this.
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Episode 3: Build life cycles and workflows with a visual builder to standardize processes (October 27)
Hey there, The third episode of this season's Masterclass series is arriving soon! In this session, learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; and change, project, and release
Why is Deluge not available in Release module
We want to create a release through change automatically using deluge. And yes we can create a release but we also need to associate the change. So why are not "Custom Function" available for Release?
Masterclass 2022 - Season 2- Episode 2: Configure no-code and low-code automation across all major ITSM practices (September 29)
Hi there, The second episode of this season's Masterclass series 2022 is on its way! In this session, understand how to build an efficient ITSM machine by building no-code workflows that automate different ITSM practices like incident management, service
system halted : manage engine service desk plus
Hello Dears i have a problem with my manage engine service desk plus i upgraded my manage engine service desk plus form 11.1 build 11138 to build 11200 and it was successfull after sometime i upgraded my manage engine service desk plus from build 11200
End of Support for NTLM SSO
Dear users, We would like to inform you that we'll be permanently removing support for the NTLM SSO which is considered as outdated. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers to switch to
Masterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus (August 25)
Hi there, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 25, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, service
[Security advisory] Authenticated local file disclosure vulnerability in AssetExplorer
Dear customers, This is a security advisory regarding the authenticated local file disclosure vulnerability in inline image handling in AssetExplorer, which has been identified and rectified. AssetExplorer users with version 6976 and below might be
[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in ServiceDesk Plus
Dear customers, This is a security advisory for CVE-2022-35403 regarding the unauthenticated local file disclosure vulnerability in inline image handling in ServiceDesk Plus, which has been identified and rectified. This affects on-premises users of
User Conference Australia - 2022
UserConf Melbourne - Register Now UserConf Sydney - Register Now We're thrilled to invite you to our User Conferences in Australia. Gather in Melbourne and Sydney for a unique learning and networking experience
Syncing Layer2 Relationships from ManageEngine OpManager to ServiceDesk Plus.
Dear Users, We have released syncing Layer2 Relationships from ManageEngine OpManager to ServiceDesk Plus. OpManager allows network admins and data center admins to identify Layer2 devices that are connected to a network and outline a visual map of the
[Solved]ServiceDesk Plus On-premises not loading in Chrome and Edge v.94
Dear all, Recently we faced an issue where the ServiceDesk Plus’s On-premises version did not load in Chrome and Edge browser version 94.xxx. Probing further, we found the following script error : ’Uncaught TypeError: Cannot set properties of undefined
Masterclass 2022 - Episode 5: Introducing new features in ServiceDesk Plus On-premises (June 30)
Hi there, ManageEngine's Masterclass 2022 series has one last surprise episode for you! In this episode, we will check out all the new features and key enhancements released in ServiceDesk Plus in the last six months. Learn how features like space management,
EOL for 32-bit installation in AE/SDP
Dear Users, We would like to inform you that the support for 32-bit installation of AssetExplorer / ServiceDesk Plus will be deprecated from July 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support
Model change in Requests and restrictions in Scripts
Dear users, Some of the recent modifications we made to the Requests module have caused a behavior change in the application. Asset association to a request will no more be mapped to the CIID. Instead, it will be mapped to the ASSETID. Therefore,
Masterclass 2022 - Episode 4: Building a resilient IT asset management process with ServiceDesk Plus (May 26)
Hey there, In the final episode of this season's ServiceDesk Plus Masterclass 2022, we'll talk about how you can streamline your asset management process in a hybrid work environment with ServiceDesk Plus. The following are the key topics we'll discuss
ServiceDesk Plus/AssetExplorer Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus/AssetExplorer will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent) for inventory of Windows, Mac, and Linux machines. Please be informed that the support
Masterclass 2022 - Episode 3: Perfecting the change enablement process using ServiceDesk Plus (April 28)
Hey there, The third episode of the ServiceDesk Plus Masterclass 2022 series will be held this month! In this session, we will explore the various types of changes and the best practices for executing the change enablement process in a hybrid workspace
Community Survey
At ManageEngine, it is our continuous endeavor to improve the quality of our products and services offered to our customers and users. As part of this aspiration, we are surveying to understand your needs as a community user and use your feedback to make
Masterclass 2022 - Episode 2: Delivering exceptional IT service experiences with ServiceDesk Plus (March 31)
Hi there, The ServiceDesk Plus Masterclass 2022 series is back with the second episode! In this session, we will discuss how you can deliver great IT customer service to your organization in a hybrid work environment with ServiceDesk Plus. Service management
ServiceDesk Plus 13000 Released !
Dear Users, We're happy to announce that ServiceDesk Plus version 13000 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus. Behaviour Changes
Please help with query report.
Hi We are using ME SDP with PGSQL We need simple report with only two columns: - case number - Total time elapsed for that case. This value is located on time analysis tab in each case. There are more than one time elapsed timers, we need one which located
ServiceDeskPlus on Ubuntu 21
Hi, I have downloaded the ManageEngine_ServiceDesk_Plus_64bit.bin and trying to install it on Ubuntu 21, 64-bit system. here is what i have tried; 1 sudo chmod +x ManageEngine_ServiceDesk_Plus_64bit.bin 2 ./ManageEngine_ServiceDesk_Plus_64bit.bin and
Extra Parameters in CMDB API Disabled
Dear Users, We would like to inform you that there will be restrictions on passing any extra parameters in CMDB API. Only the parameters (like TECHNICIAN_KEY, INPUT_DATA, format, OPERATION_NAME,PORTALID) mentioned in ServiceDesk Plus and Asset Explorer
SDP Build 9336 - SMTP Issue
Currently getting the following error in the logs when sending emails via o365 smtp auth on build 9336. [03-01-2022]|[SYSOUT]|[INFO]|[124]|: 421 4.7.66 TLS 1.0 and 1.1 are not supported. Please upgrade/update your client to support TLS 1.2. Visit https://aka.ms/smtp_auth_tls.
Masterclass 2022: Episode 1 - 6 ways to implement effective incident management during hybrid work (Feb. 24)
Hey there, The ServiceDesk Plus Masterclass series is back again for 2022 with a new season! In the very first episode, we’ll discuss six ways to design and implement a proficient incident management strategy using ServiceDesk Plus. With the new style
EOL Announcement for existing Projects and its associated V3 APIs
Dear Users, We would like to inform you that an enhanced version of the V3 API has been released with format changes that is applicable for Projects, Milestone, Task, Worklog, and Project Member API operations. The older version of the V3 API is marked
Next Page