Hi there,

In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We will showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.

In this episode, we'll walk you through:

• Orchestrate actions across various Zoho, ManageEngine, and third-party business apps through Zoho Flow Actions.

• Raising tickets and browsing knowledge base articles through the Microsoft Teams integration.

• Running intelligent ticket operations by leveraging Microsoft Copilot and ServiceDesk Plus.

• Leveraging actionable messages within Microsoft Outlook to minimize switching between applications.

• Assigning technicians and picking up incoming tickets from the mailbox using the Microsoft Outlook add-in.

• Tracking technician availability by syncing leave information between ServiceDesk Plus and Microsoft Calendar.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: September 25, 2025

Time: 11am BST, CDT, and PDT | 3pm AEST

Duration: 60 minutes

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,