Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics.

Dear users,

As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields data moved to new tables in the Analytics Plus workspace. Using the new table schema, you can either generate new reports or update the Requests custom fields and retain data consistency in the already generated reports.

Please note that these table schema changes apply only to reporting tool integrations such as Advanced Analytics and third-party applications like Power BI. The details of the new table schema will be available in the directory:

<sdp-home>\zreports\<helpdeskid>\RequestUDFMigration.json

For any further queries or assistance, please write to analyticsplus-support@manageengine.com

Please reconfigure the custom table schema for Requests to maintain data consistency in the integrated reporting framework tool. If you have questions regarding the ServiceDesk Plus database schema, please write to support@servicedeskplus.com.