Hi there,

In the third episode of Masterclass 2025, learn to implement incident response playbooks and manage major incidents efficiently within your enterprise. We will go over the steps to configure role-based templates, create visual life cycles, and optimize service uptime. Additionally, we will cover IT knowledge management and problem management strategies to perform a thorough root cause analysis and document the entire incident resolution process.

 
In this episode, we will walk you through:

• Creating custom incident templates and providing role-based access to them.

• Leveraging Zia's capabilities that help predict ticket parameters.

• Designing and associating life cycles to specific incident templates.

• Organizing and managing knowledge base articles across various titles.

• Implementing a simple yet powerful problem management practice.
  
  

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: April 24, 2025
Time: 11am BST, CDT, and PDT | 3pm AEST
Duration: 60 minutes

Save your spot now

 
If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,
Aditya
The ServiceDesk Plus team