In today’s dynamic business landscape, IT infrastructure must be more than just reliable; it must be capable of evolving alongside the rapid pace of technological advancements. However, many organizations still grapple with critical issues like fragmented visibility, manual asset management, and compliance challenges—issues that can stifle the efficiency and effectiveness of IT operations. By integrating IT operations management (ITOM) with IT service management (ITSM), these pain points can be addressed head-on, transforming IT into a powerful engine that not only supports but accelerates business objectives.

Join us for an in-depth webinar on the ManageEngine OpManager-ServiceDesk Plus integration, where we’ll delve into how this unified platform can revolutionize your IT operations. Learn how combining ITOM and ITSM can enhance operational efficiency, ensure seamless service delivery, and provide the agility needed to stay ahead in today’s fast-paced market, and discover the benefits of a streamlined, proactive approach to IT management that aligns with your business goals and propels your organization forward.

Key takeaways:

• Building and maintaining a healthy CMDB

• Syncing layer 2 relationships from OpManager to ServiceDesk Plus for effective diagnosis and root cause analysis

• Automating the conversion of OpManager alerts to tickets in ServiceDesk Plus to trigger relevant incident management workflows

• Implementing multi-approval workflows and strategies for effective capacity planning

• An actionable, step-by-step plan of how you can make the OpManager-ServiceDesk Plus integration work for you