Masterclass 2025: Episode 9 - Leveraging GenAI and last-mile automations to improve operational efficiency in ServiceDesk Plus [October 30]

Hi there,

In the ninth episode of Masterclass 2025, discover how your enterprise can leverage generative and predictive AI features paired with last-mile customizations to meet your unique service delivery needs.

In this episode, we'll walk through:

Integrating Zia chatbot with ChatGPT to help end users leverage self-service ability and resolve L1 tickets.
Leveraging Zia's capabilities to help predict ticket parameters.
Creating Custom Modules that go beyond the scope of predefined ITSM practices.
Bringing third-party applications and webpages into ServiceDesk Plus using Custom Widgets.
Customizing your self-service portal to match your brand identity and display the right services to your end users.
Generating custom reports and customizing your dashboard to visualize critical KPIs.
Creating business views that visualize the dependencies between configuration items for effective impact analysis.