Hi there,

In the fourth episode of Masterclass 2025, learn to automate critical ITSM practices end-to-end with no-code automations and low-code components. We will go over how to configure business rules, setup SLAs, and other essential automations that let you manipulate data within ServiceDesk Plus.

In this episode, we will walk you through:

• Configuring business rules to automate repetitive tasks.

• Setting up SLAs to create a service delivery expectation and escalating automatically.

• Delegating and assigning tickets and tasks to technicians based on availability of the workforce.

• Automating scheduling of custom functions at regular intervals of time using schedules.

• Specifying conditions for notification and closure rules, to automate notifying and closure of tickets and tasks.

• Automating complex manual tasks with a single touch using Zoho Flow.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: May 29, 2024

Time: 11am BST, CDT, and PDT | 3pm AEST

Duration: 60 minutes

Register now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,