Hey there,

As traditional reporting mechanisms often miss out on emerging trends or subtle insights into your ITSM landscape, it is beneficial to leverage advanced analytics that arm IT leaders and service desk managers with deep ITSM insights. If you're wondering how you can achieve this, we've got you covered.

Facilitating decision intelligence in your IT service management operations by integrating ServiceDesk Plus and Analytics Plus

                                  Reserve your spot now

In this webinar, we will explore how ServiceDesk Plus and Analytics Plus can help you build a unified view of your ITSM ecosystem and how to harness AI-powered insights to better facilitate strategic decisions.

Here are the key takeaways:

• An overview of ManageEngine Analytics Plus and ManageEngine ServiceDesk Plus.

• Configuring the integration between ServiceDesk Plus and Analytics Plus.

• Exploring the integration for various use cases, including:

1. Tackling security incidents effectively by building complex reports and dashboards with AI-powered analytics.

2. Steering clear of SLA challenges with GenAI-powered, in-depth intelligent insights.

3. Optimizing technician workloads contextually with no-code, ML-powered forecasting techniques.

4. Enhancing decision intelligence across ITSM modules with Spotlight.

After the webinar, you'll also have the opportunity to interact with our experts and get your questions answered.

Date: Mar. 27, 2025

Time: 11am SGT | GMT | PDT

Duration: 60 minutes

Reserve your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,