Hi there,

We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus. Each episode focuses on a specific module and provides in-depth training on configurations, automations, and customization options.

Save your spot now

In this episode, we will walk you through:

• Setting up instance configurations, including sites and regions.

• Configuring custom domains for your organization through the ESM directory.

• Configuring the mail server and enabling automatic email-to-ticket conversion.

• Customizing attributes like category, priority, level, etc.

• Configuring the Zia chatbot to help end-users leverage the self-service capability and resolve L1 tickets.

• Visualizing helpdesk metrics through pre-built, custom query reports and dashboards.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: February 27, 2025

Time: 11am GMT, CST, and PST | 3pm AEDT

Duration: 60 minutes

Register now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,