Security Advisory: CVE-2026-109618 and CVE-2026-109619
Dear users, We have received enquiries regarding CVE-2026-109618 and CVE-2026-109619 which affect PHP. We would like to clarify that PHP components are not used in our applications including ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus and
Error when upgrading ServiceDesk Plus from build 15200 to 16100
Hello, We are trying to upgrade our ManageEngine ServiceDesk Plus On-Premises instance from build 15200 to build 16100. However, when we attempt to install the service pack using Update Manager, the following error appears: “The file may be corrupted
ServiceDesk Plus v16 Build 16000 Released
We are happy to announce that ServiceDesk Plus v16 Build 16000 which includes several major features and enhancements has been released. You can download the service pack using the link below. https://www.manageengine.com/products/service-desk/on-premises/service-packs.html
Microsoft Intune MAM in ServiceDesk Plus mobile apps
Hello all, We are pleased to announce that Microsoft Intune MAM (Mobile Application Management) has been integrated into the ServiceDesk Plus mobile apps. With Intune MAM integration, organizations can securely manage access to the ServiceDesk Plus mobile
Child Requests
These seems great and may replace the need to create duplicate requests and then add a link between the two? But I don't see a way to report on the child requests?
Ver 16000 upgrade message
So if I have hundreds of thousands of requests that for site have a value of 'not associated to any site' . Will it update all of those requests to 'default'? or stop at 3000?
Trouble with MS font
Hi Trying to import the MS font SegoeUI. I download it from windows and attempt to install it in SDP and get: I see there is a note that it is okay to Windows fonts but I don't see I can.
Take a date from description and set it to Schedule Status Change date?
Hi! Is it possible (and if so how?) to take a date from Description (2026-10-13) for instance and set that to Schedule Status Change (the same date where you set when a request should be reopened from a status? Also, is it possible to read the Schedule
SDPOutlookAddIn.jsp
Hi support Request the Outlook Add-in JSP Integration Patch Package for Build 10513.
Script the only way home?
Hi So I have the b rule as you can see below that updates 'Alert Type' if it is in the description. Works fine, but my issue is that I have 43 alert types. Using this method I would have to create 43 new b rules one for each. Plus I have other fields
Error Folder
Hi I am trying to setup the incoming mail folder for errors - but get this message: Tried creating a shared folder with the SDP service account with read/write perms. Tried use local folder, etc..nothing seems to work. ver 14205 and MSGRAPH.
Unable to append New Line/Line Break in the description while sending Notification via API Endpoint
Unable to append New Line/Line Break in the description while sending Notification via API Endpoint
Description Formatting
Hi I would like to update the description field with this: CALLER INFORMATION: Caller Name: Practice Name: Tax ID (If Applicable): Phone Number: Email Address: Summary of Call/Issue: Post-Call Questions: Do I need to send any paperwork to the Provider?
Task group
Hi I would like for the default group to be auto assigned based on the group from the parent request. So if the request is assigned to group ABC and the create a task - I would like the task group to be defaulted to task group ABC also. I see there are
Custom grids - export?
Hi We are changing domains so my technicians will have new SDP accounts. This is testing fine except that many of my techs have custom grids, boxes, etc that of course are no longer there when they log in to SDP using thier new domain (new account). Is
User Conference Nordics - September 10 & 11
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Entra Version
Hi Is it possible to use Entra with version 14205?
Change the text here...
HI Can you tell me in SQL where to update this msgbox system text. We dont want it to say 'servicedesk.blah.net says' we want to put the company name instead of 'servicedesk.....' if possible.
Template and Its approval workFlows
Hi How to create a SQL query to retrieve Service Catalog templates along with their respective approval levels, formatted as shown below. Application Version : 15.1 Build 15130 Service Catalog Template Name Support Group Approval Level Approvor name A
Auto Duplicate
Hi We would like to be able to auto duplicate a request. A request comes in for support group1. If a technician then selects a particular group we would like the request to be auto duplicated to the other group that they selected. How can we get this
Changing Domains
HI We will be changing our domain in the next few weeks. Looking for help on the best way to migrate all the users, business rules and anything else that might need an email address change with the new domain. I found this old link: https://pitstop.manageengine.com/portal/en/kb/articles/changing-domain-in-servicedesk-plus
CIs and Assets associations after 15.100 update
Hi, Team, Before version 15.100, Assets and CIs behaved as a single, synchronised entity: any modification made to an Asset was automatically reflected in the corresponding CI. This synchronisation also extended to module associations. For example, when
SharePoint and SDP
Hi We have on premise SDP and online SharePoint. I would simply like to create a ticket in SDP every time a new item is saved in SP. So it would be from Sharepoint and create a new request in SDP. Does it work in that direction? Is it best to use Zoho
14600 to 14840 Upgrade Fail
Hi , I'm getting this error when I try to update from 14600 to 14840. Can you help me with this?
How to update another field based on text in description
Hi I would like to update another field in one of my templates based if the text value inside of the description field. So for example in this request - there is text with: *ALERT TYPE=New Provider New Group* So I would like to update my drop down called
SLA
Hello everyone, I'm looking for guidance on how to handle SLA calculations in a specific follow-the-sun support scenario within ServiceDesk Plus On-Premise. Our company operates across three regions: China (1 SAP support technician) Europe (5 SAP support
Five ServiceDesk Plus features you are missing out on!
Configuring request workflows, CMDB relationship map, timer actions, custom widgets, and Zia Agents in ServiceDesk Plus on-premises Five ServiceDesk Plus features you are missing out on! Prerequisites • Administrator (SDAdmin) login access to ServiceDesk
Secondary Email ID
Hi We are going to be changing our email domain address. Would the secondary email address ID's - allow me to keep my technicians old email address and then add in the new email address with the new domain? Or is that not what it is used for?
Updated to v 14205 tasks
Hi We just updated to version 14205. One of my techs is saying she can longer see her tasks: it will now only show 'My Completed Tasks'
Tickets shared with specific technician
Hi We have one technician that receives allot of shared tickets. He is asking for a way to show him all / only the tickets that have been shared with him. I know I can create a grid (filter) that shows shared tickets that he is the tech for: but there
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus On-premises and AssetExplorer On-premises
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus which has been identified and rectified. We strongly urge all customers to upgrade to the latest version of ServiceDesk
Quick question on version updating
Hi I will be updating our production SDP version this weekend from version 14105 to version 14205. This is so we can switch to MS Graph. I noticed in the update directions it said to download and install this cert? I don't need/use my existing cert? I
Masterclass 2026 Ask Me Anything episode: Submit your questions now!
Hi everyone, We are excited to announce that the fifth episode of Masterclass 2026 will be an ask me anything (AMA). This is your chance to speak directly with our ServiceDesk Plus product experts and get live answers to your questions, whether they are
Masterclass 2025 AMA episode: Submit your questions now!
Hi everyone, We're excited to announce that our fifth episode of Masterclass 2025 will be an ask me anything (AMA) episode where our product experts will answer your questions on June 26, 2025 at 11am BST/CDT/PDT and 3pm AEST. We are thrilled to have
Masterclass 2026: Get ready to level up your ServiceDesk Plus expertise
Hello everyone, We are back with the 2026 ServiceDesk Plus Masterclass, our free monthly learning lessons that help you get the most out of your instance. We have reimagined our masterclass series into a flexible on-demand format with new videos releasing
[Webinar] How ITSM and ITOM together automate CMDB, change, and incident management
Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact
Important: SDP iOS Push Notification certificate expired on 21st December 2025
Dear Users, ServiceDesk Plus iOS push notification certificate expired on 21st December 2025. Hence to overcome push notification issue, please follow the steps outlined below: 1. Shut down the ServiceDesk Plus application. 2. Navigate into <SDP_home>\conf
Discrepancy in Service Level Agreement (SLA) Calculation
Dear all, A bug was identified starting in build 15210 and a patch for this issue has been released in build 15240. Issue: An incorrect SLA is applied to requests that follow the transition Open → Resolved → Reopen, meaning requests that are reopened
Upcoming New Features
Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request
Discontinuation of Web Remote Functionality
Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate
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