Masterclass 2025: Episode 5 - Ask me anything (AMA) session with the ServiceDesk Plus Cloud team [Jun 25]
Hi there, In the fifth episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus Cloud since the beginning of the year, followed by an AMA session where the following experts will answer your queries: Sebastin
Removing unwanted assets with associated modules
Good afternoon, Our previous IT team poorly managed the Asset management section of Service Desk Plus. We would like to clean it up and remove some of the Product Types and Assets that we should no longer be tracking. Unfortunately, we have run into the
Masterclass 2025: Episode 6 - Master changes and dodge risks with uniquely crafted change workflows (Cloud) [July 30]
Hi there, In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We'll discover how to build change templates for the various change types, craft a visual workflow builder
Has anyone enabled Round Robin?
Anyone enabled round robin? If yes were you able to set it up with conditions? E.g. only auto-assign during certain hours?
UK Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the UK data center. Rest assured, our development team is actively working to
Restart Required for Probe-Installed Machines/Servers
Dear Customers, We've released critical updates to the probe, requiring a machine restart to enhance performance, security, and seamless operation The probe will continue to function without a restart for a grace period of one month from today. However,
Slowness in EU Datacenter
Dear users, We sincerely apologize for the slowness some of you are currently experiencing in the EU Data Center. Our team has identified the root cause, as an issue with one of our servers, and we are working with urgency to restore optimal performance
Exclusive report: The advent of AI agents in ITSM—what do UK's pros really think?
Hello ITSM practitioners! AI agents are touted to reshape ITSM by acting as a digital workforce that works with and on behalf of human teams. But how ready is your organization to adopt them? What are the use cases for AI agents? And how should you handle
Upcoming enhancements in Workflows in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancements in Workflows in ServiceDesk Plus Cloud. User Transitions in Workflow Configure user transitions on status output connectors to ensure a controlled and restricted flow between statuses. You
Masterclass 2025 AMA episode: Submit your questions now!
Hi everyone, We're excited to announce that our fifth episode of Masterclass 2025 will be an ask me anything (AMA) episode where our product experts will answer your questions on June 25, 2025 at 11am BST/CDT/PDT and 3pm AEST. We are thrilled to have
Struggling with ITSM headaches? Discover how ITOM brings clarity—Free e-book inside!
Hey IT pros, Overwhelmed by alert storms? Frustrated with delayed resolutions and a CMDB that’s anything but current? You’re definitely not alone. Managing ITSM can feel like a constant firefight—but there’s a better way forward. That’s where ITOM comes
Upcoming enhancements in Problems and Setup in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancements in Problems and Setup in ServiceDesk Plus Cloud. Service Category Enhancement Service Categories now support a hierarchical structure with parent and child categories. You can define up
Important Announcement: End-of-Life (EOL) for v1/v2 URLs
Dear Users, We'd like to notify you about the forthcoming updates to ServiceDesk Plus Cloud. After careful review and consideration, we have decided to initiate the End-of-Life (EOL) process for certain URLs on our website.Kindly refers to our api document
Issue with sending emails from ServiceDesk Plus Cloud
Dear Customers, We're currently experiencing an issue affecting mail sending from the ServiceDesk Plus Cloud application for some customers hosted in our EU data centre. We recognize the impact this may have on your workflows and sincerely apologize for
Masterclass 2025: Episode 4 - Streamlining critical ITSM practices with no-code low-code automations in ServiceDesk Plus Cloud [May 28]
Hi there, In the fourth episode of Masterclass 2025, learn to automate critical ITSM practices end-to-end with no-code automations and low-code components. We will go over how to configure business rules, setup SLAs, and other essential automations that
Upcoming enhancements in integration, setup,CMDB , and worklog in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in integration, setup,CMDB , and worklogs in ServiceDesk Plus Cloud.Below is a brief run-through of the same. New Feature Integration Azure OpenAI Integration Integrate ServiceDesk Plus Cloud
Upcoming enhancement in ServiceDesk Plus Cloud
Dear users , We are elated to announce the upcoming enhancement in DRE sendmail Offloading in ServiceDesk Plus Cloud. DRE sendmail Offloading Emails sent via sendmail in Custom Functions are now treated as system notifications. Limitations Emails will
ServiceDesk Plus Cloud: Issue with Mail
Dear Customers, We are currently experiencing issues with mail fetching and sending within the ServiceDesk Plus Cloud application. This issue is affecting certain customers hosted in our EU data centre. We understand the inconvenience this may cause and
ServiceDesk Plus Cloud Access Issues: Resolved
Dear Customers, We’d like to update you regarding the recent access issues you may have experienced with the SDP Cloud application. The root cause has been identified as a broader incident affecting Our EU Datacentre, which in turn impacted accessibility
[Exclusive Webinar] ITOM + ITSM: A unified approach to incident, asset, and change management
Hi there, If your ITSM team is dealing with: Alarm fatigue from constant unnecessary alarms Outdated CMDBs causing audit risks Manual workflows slowing down resolutions Limited visibility into asset relationships Incidents only addressed after users are
Ongoing Mail Fetching Issue - IN Data Center
Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server
Ongoing Mail Fetching Issue - US Data Center
Dear Customers, We are currently experiencing an issue affecting mail fetching for a subset of accounts in our US Data Center. This is impacting both Native and Modern Authentication-based mail fetching. We sincerely apologize for the inconvenience this
Masterclass 2025: Episode 3 - Maximizing service uptime by employing major incident response playbooks [Apr 23]
Hi there, In the third episode of Masterclass 2025, learn to implement incident response playbooks and manage major incidents efficiently within your enterprise. We will go over the steps to configure role-based templates, create visual life cycles, and
Upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Accessibility Controls in ServiceDesk Plus Cloud Accessibility Controls ServiceDesk Plus Cloud is now equipped with a comprehensive set of accessibility controls that ensure an inclusive
Ongoing Mail Service Issue – UK DC
Dear Users, We are currently experiencing an issue affecting mail fetching and sending in the UK DC. Our team is actively working to resolve this with the highest priority. Please do not reconfigure your mail server settings until you receive confirmation
ServiceDesk Plus Cloud – Intermittent Slowness in IN DC
Dear Customers, We're currently experiencing a network-level disturbance that's causing intermittent slowness while accessing the ServiceDesk Plus Cloud application. Our team is actively investigating and working on a resolution with top priority. We
Upcoming enhancements in Requests, Problems, Setup, Integrations in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Problems, Setup, Integrations in ServiceDesk Plus Cloud. Sandbox During migration, users will be temporarily unable to create, recreate, validate, or deploy the sandbox. Enhancements
Next Release : Zoho Analytics (previously, Zoho Reports) Integration Enhancements
Dear Customers, The next release for ServiceDesk Plus OnDemand - "Zoho Analytics (previously, Zoho Reports) Integration Enhancements". With new enhancements in Zoho Analytics integration, you can now generate reports under these new modules: Changes Projects Solutions Request Assessment Archived Requests User Defined Fields in Zoho Analytics Additional fields in ServiceDesk Plus cloud can now be included as user defined fields in Zoho Analytics. New Columns New columns have been added to existing
Masterclass 2025: Episode 2 - Reimagining your service delivery operation to deliver best-in-class service experience [Mar 26]
Hi there, We are excited to invite you and your team to the second episode of Masterclass 2025. We will discuss step by step how to design, implement, and manage a powerful service delivery model to cater to your organization's service needs. We will
Masterclass 2025: Episode 1 - Getting started with ServiceDesk Plus Cloud [Feb 26]
Hi there, We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus Cloud. Each episode focuses on a specific module and provides in-depth training
Confidential tickets?
Is there a way to limit access to certain tickets i.e. a HR related request that only certain technicians should have access to view?
SDP Cloud failure with O365
For no reason our mail fetching from SDP Cloud has stopped, nothing in SDP logs or Microsoft side that gives any indication. Removed O365 Mail integration to add back in again and successfully pass the Microsoft SSO stage but fail afterwards with a mesage
Upcoming enhancements in Assets, Requests, Maintenance, Solutions, Announcements, Dashboard, Reports and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Requests, Maintenance, Solutions, Announcements, Dashboard, Reports and Setup in ServiceDesk Plus Cloud. New Features Test credential in Credential Library (Probe) Users can validate
[Free webinar] Embed decision intelligence in your ITSM operations by integrating ServiceDesk Plus and Analytics Plus
Hey there, As traditional reporting mechanisms often miss out on emerging trends or subtle insights into your ITSM landscape, it is beneficial to leverage advanced analytics that arm IT leaders and service desk managers with deep ITSM insights. If you're
Upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud. New Features Asset Allocation Details Asset Allocation Details provide a comprehensive view of assets, consumables, and
ServiceDesk Plus training | Ireland | March [Workshop]
Hello there, The ServiceDesk Plus workshop is coming to Ireland, bringing with it tips and tricks to help you elevate your service desk processes. More than just a training session, this workshop is designed to help you discover the untapped potential
ServiceDesk Plus training | UK | March [Workshop]
Hello there, The ServiceDesk Plus workshop is coming to UK, bringing with it tips and tricks to help you elevate your service desk processes. More than just a training session, this workshop is designed to help you discover the untapped potential of ServiceDesk
Time Elapsed and Time Spent
Dear Users, We got quite a number of suggestions and feedback's regarding the usage of "Time Elapsed and Time Spent" in the Request & Reports modules of ServiceDesk Plus OnDemand. Although the two words sound similar, both are different though and we have taken up changes in its naming conventions. Hope you are all aware of our next release is going to be on Request Assessment Details - Request Tab(Time Elapsed Analysis) and Report Metrics as detailed in : https://forums.manageengine.com/topic/what-s-coming-up-next-in-servicedesk-plus-ondemand
Announcement: ServiceDesk Plus Cloud price hike update
Dear Customers, Thank you for being a valued customer of ServiceDesk Plus Cloud. This is an announcement about the price hike across all editions of ServiceDesk Plus Cloud, effective May 20, 2024. Please note that this communication is intended only for
No warning on Datacenter Maintenance over the weekend
This weekends Datacenter Maintenance was performed with no notification to users that I am able to find. On the US ManageEngine On-Demand Service Status site this seems to be rolled into the DR process but even so the dates do not match up. As has been
Next Page