Role changes - audit reporting?
If roles are being changed in SDP, is there a way for me (organizational admin) to see how and or who changed those roles? In this case, we have a couple technicians setup as SDAdmins as well. I didn't see an audit report that would show me this. Thank you.
[Free webinar] ITSM + PAM: Integrating ServiceDesk Plus and PAM360 to weave privileged access hygiene with service management operation
Hey there, Security loopholes in ITSM operations can put organizations at peril, such as privileged access control gaps during employee onboarding to authorization issues that crop up in remote troubleshooting. That's why it is vital to seamlessly embed
Introducing the cloud version of ServiceDesk Plus MSP! Try it now
Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. Kindly refer this Link for more details. For creating MSP Cloud service instance from
Application access issues - ServiceDesk Plus Cloud
Dear Customers, Some customers in the US data center experienced intermittent downtime and difficulty accessing the application briefly on December 30, 2024. Our team has now fixed this and you should be able to access the application without any interruptions.
Disaster Recovery Drill for Zoho EU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.
Disaster Recovery Drill for Zoho AU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho AU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far more efficiently.
Disaster Recovery Drill for Zoho US Service on 23rd November 2024 and 30th November 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US Service on 23rd November 2024 and 30th November 2024 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently.
Submit a review and get a $25 Amazon gift card
Hello! Last year, ServiceDesk Plus was featured in Gartner's Magic Quadrant for IT Service Management Tools and its Critical Capabilities for IT Service Management Tools report. We are being evaluated for the same reports this year as well. Our ratings
Upcoming enhancements in Integrations, Changes, Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Integrations, Changes, Setup in ServiceDesk Plus Cloud. Enhancements Integrations SDP Cloud - Zoho Cliq integration Integrate ServiceDesk Plus Cloud with Zoho Cliq to enhance user communication
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus Cloud experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with- 1. Sriram K S, global head of customer success 2. Kavin N U, regional manager - product support & customer success
Upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud . Enhancements Zia Sentiment Analysis Zia predicts the emotional tone of requesters' conversations. Enable sentiment prediction
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus Cloud product experts [Nov 20]
Greetings from ManageEngine! We are excited to announce that the registrations are now open for the finale of the ServiceDesk Plus Cloud Masterclass 2024! Learn how to utilize the latest features and enhancements and connect with our product experts in
Disaster Recovery Drill for Zoho IN(India) Service on 20th October 2024 and 27th October 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho India(IN) Service on 20th October 2024 and 27th October 2024 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more
Attention Chrome Users: A recent Chrome update is causing issues with the Rich Text Editor across the application.
Dear Customers, We have identified an issue with the Rich Text Editor(HTML) where values are not being retained upon saving. This problem is specific to the latest version of Chrome (version 127) and has arisen due to a recent update from Chrome. Workaround:
Upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud. Enhancements Integration Azure DevOps Integration Integrate ServiceDesk Plus Cloud with Azure DevOps to attach or create
Trouble setting Field Dependencies in custom scripts
Guide 1 Guide 2 I am currently trying to create a script that creates a three-field dependency between division, district, and subdistrict as shown below, whereby if the user selects a division, it would showcase the various districts in said area, and
Masterclass 2024: Episode 9 - Tailoring ServiceDesk Plus for your organization with last-mile customizations [Cloud] - Oct. 23
Hi there, We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Cloud Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You will learn how to connect your disparate
Disaster Recovery Drill for Zoho CN(China) Service on 21st September 2024 and 28th September 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho China(CN) Service on 21st September 2024 and 28th September 2024 to ensure our DR Readiness in CN Deployment. This will help us support our expanding server far
Issue around text wrapping on Macbook UI
Hi, When using a Macbook, additional fields under the Request details and Solution details tabs do not wrap text correctly resulting in words being split across separate lines, see below: Can proper text wrapping support be added to the interface for
Upcoming enhancements in Assets in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements and behavior changes in Assets in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Asset Enhancements Inheritance in product types and enhancements in additional fields and
Disaster Recovery Drill for Zoho JP(Japan) Service on 21st September 2024 and 28th September 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Japan(JP) Service on 21st September 2024 and 28th September 2024 to ensure our DR Readiness in JP Deployment. This will help us support our expanding server far
Introducing the Cloud version of AssetExplorer - Try it now
Dear Customers , We have some great news for you ! The cloud version of AssetExplorer is here. The AssetExplorer Cloud packs in everything you have come to love in the on-premise version, while offering the cloud advantage of low overheads, easy scalability
EU Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the EU data center and our development team is actively working to resolve this.
Introducing the Zia Code Generator for Custom Functions in ServiceDesk Plus [Cloud]
We are thrilled to announce the latest GenAI capability in the cloud version of ServiceDesk Plus: Zia Code Generator for Custom Functions, powered by ChatGPT. With this latest feature, service desk administrators can accelerate their work by simply prompting
Upcoming enhancements in integration, setup, Asset ,CMDB , and changes in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in integration, setup,Asset ,CMDB , and changes in ServiceDesk Plus Cloud. ChatGPT Integration Enhancements Acknowledge asset receipts by responding directly to asset acknowledgment/reminder
Masterclass 2024: Episode 8 - Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations [Sept 25]
Hi there, We are excited to invite you and your team to the eighth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications.
Masterclass 2024: Episode 5—Explore the latest features in ServiceDesk Plus Cloud [Jun 26]
Hi there, We are excited to invite you and your team to the fifth episode of this year's ServiceDesk Plus Masterclass series. In the upcoming episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last
Microsoft is enforcing Multi-Factor Authentication
Dear customers , Microsoft has announced its plans to enforce mandatory multi-factor authentication (MFA) for Azure and all other integrations involving Microsoft services. So, if you have integrated your Microsoft account for ServiceDesk Plus Cloud integrations,
EU Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the EU data center. Rest assured, our development team is actively working to
Upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Request Mentions and Attachments in Request Notes Mention users while adding or editing
Disaster Recovery Drill for Zoho SA(Saudi Arabia) Service on 23rd August 2024 and 30th August 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho SA(Saudi Arabia) Service on 23rd August 2024 and 30th August 2024 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server far
How to write system logs in custom functions.
hi , How to write system logs in custom functions for ManageEngine ServiceDesk Plus Cloud? Can email notification alerts be written in custom functions?
ServiceDesk Plus Cloud - Internal Error Update
Dear Customers, We sincerely apologize for the inconvenience caused by the current issue resulting in an Internal Error. Our team is actively working to resolve this as quickly as possible. We understand the impact this may have had on you, and we assure
Purchase Order
1. Technician should be able to copy the Purchase request details into the Purchase Order instead of re-entering all the information. 2. Purchase Order Template to be modifiable (currently the purchase order item is not modifiable, we should be able to
Upcoming enhancements in Requests, Problems and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Problems and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Requests Request and Solution Association Technicians can associate solutions with requests
[Exclusive industry research] The state of AI in ITSM: 2024 and beyond
Hello there, ITSM practitioners, There has been intense hype and speculation about AI in the last couple of years. However, there is a need to discern valuable insights from the noise surrounding the applications of AI in enterprise operations, specifically
Masterclass 2024: Episode 7—Designing and implementing minimal-risk changes with ServiceDesk Plus Cloud [Aug 28]
Hi there, We are excited to invite you and your team to the seventh episode of this year's ServiceDesk Plus Cloud Masterclass series. In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement
Auto Assign Technician to request with pending approval
Is there a way to configure auto assign to assign the technician while a request is in a pending approval state?
Upcoming enhancements in Request, Survey, Checklist, Project Management, Purchase, Contract, List View Export and Zia AI
Dear Users, We are elated to announce the upcoming enhancements in Request, Survey, Checklist, Project Management, Purchase, Contract, List View Export and Zia AI. Enhancements Request Key ID Configure an ID prefix and a starting number for incident and
Masterclass 2024: Episode 6—Build a robust IT asset management process using ServiceDesk Plus Cloud [Jul 24]
Hi there, We are excited to invite you and your team to the sixth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the sixth episode of Masterclass 2024, we will deep-dive into the hardware and software asset management capabilities
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