Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations
Hi there,
We are excited to invite you and your team to the eighth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus Cloud from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.
In this episode, we will walk you through:
Raising tickets and browsing knowledge base articles through the Microsoft Teams integration.
Leveraging actionable messages within Outlook to minimize switching between applications.
Assigning technicians and picking up incoming tickets from the mailbox using the ServiceDesk Plus Cloud add-in in Outlook.
Syncing leave information between ServiceDesk Plus Cloud and Microsoft Calendar to track technician availability.
At the end of this session, you will be able to integrate your service desk into tools like Microsoft Teams and Microsoft Outlook and streamline communication with your IT workforce.
Date: September 25, 2024
Time: 11am BST, CDT, and PDT | 3pm AEST
Duration: 60 minutes
If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.
Regards,