Tailoring ServiceDesk Plus Cloud for your organization with last-mile customizations

Hi there,

We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Cloud Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You will learn how to connect your disparate IT systems and build end-to-end workflow automations. Discover how to create custom modules and custom widgets that help extend the platform's capabilities by bringing in external services such as apps and webpages. You'll also learn to deliver services faster with Zia's blended conversations, which perform predefined actions via a conversational workflow. Finally, we'll show you how to tailor your self-service portal with GUI-based and HTML-based customizations.

In this episode, we'll show you how to:

Build and implement event-driven workflow automations that connect your disparate IT services.
Create custom modules that go beyond the scope of predefined ITSM practices.
Bring third-party applications and webpages into ServiceDesk Plus using custom widgets.
Design conversational workflows that guide end users through every possible conversation using predefined responses and actions.
Customize your self-service portal to match your brand identity and display the right services to your end users.

At the end of the session, you'll be able to deploy last-mile customizations in ServiceDesk Plus that will help you tailor the platform at a granular level and meet your unique enterprise service delivery challenges.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: October 23, 2024

Time: 11am BST, CDT, and PDT | 3pm AEDT

Duration: 60 minutes

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,

The ServiceDesk Plus Cloud team