Services will be running in the DR Data Center for one week.
We may expect average downtime of 2-3 minutes for a service provided no issues during the switch. If you experience any disruption, please feel free to drop us an email at support-cloud@servicedeskplus.com ,and we’ll be quick to help you.
We will update here once the DR Drill is completed. As always, we thank you for your business and continued support. We remain committed to continually improving our operations and infrastructure facilities to best serve your business.
Note:
Kindly check that you have allowed the following IP address to enable mail fetching in the application (applicable only when you configured IP address in your firewall).
If you are using sdpondemand.manageengine.in, please allow the following IP addresses:
103.89.75.3
169.148.146.11
103.89.74.11
Thanks & Regards,
Shivany
ServiceDesk Plus Cloud