Upcoming enhancements in Integration, Projects, CMDB, Requests in ServiceDesk Plus Cloud
Azure DevOps Integration
Integrate ServiceDesk Plus Cloud with Azure DevOps to attach or create projects and work items in changes, change tasks, and requests.
To enable the integration, go to Setup > Apps & Add-ons > Integrations > Third Party Integrations > Azure DevOps.
For more details, refer https://help.sdpondemand.com/azure-devops-integration.
Projects
Project - Milestone and Task History Revamp
Filter and sort the history of milestones and tasks by operations, fields, and time. This enhancement is applicable for tasks across all modules.
Task History
CMDB
Modify CI Type
Use Modify CI type option in CMDB list view and CI details page to seamlessly reorganize existing CIs into more appropriate child CI types. For example, you can reclassify your servers from a generic "Server CI Type" to distinct categories like Windows and Linux servers.
CMDB List view
You can modify the CI type of CIs in bulk from the CMDB list view. Select the CIs you want to modify and click Modify CI Type at the header menu.
CI Details Page
You can also modify the CI type of a CI from the details page.
Go to the CI details page.
Click Modify CI Type under the Actions menu.
Requests
Request Conversation Enhancements
To/cc/Bcc fields in Requester reply
Requesters can add recipients to outgoing emails from the request conversation.
Admin users can configure the permission under Requester Portal Settings.
Note: When this option is enabled,
The To field is made optional.
The notification rule Notify technician when a new reply is received from the requester will not be triggered if the notification sent by the requester contains the assigned technician's email in the recipient list.
UI Enhancements
Dedicated status for remaining completed status
Set a landing status for requests reopened from other completed statuses.
