Disaster Recovery Drill for Zoho CN(China) Service on 21st September 2024 and 28th September 2024

Dear Customers,

We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho China(CN) Service on
21st September 2024 and 28th September 2024 to ensure our DR Readiness in CN Deployment.
This will help us support our expanding server far more efficiently.

Below is the schedule for switch operation

Services will be running in the DR Data Center for one week.

We may expect average downtime of 2-3 minutes for a service provided no issues during the switch.
If you experience any disruption, please feel free to drop us an email at support-cloud@servicedeskplus.com ,
and we’ll be quick to help you.

We will update here once the DR Drill is completed. As always, we thank you for your business and
continued support. We remain committed to continually improving our operations and infrastructure
facilities to best serve your business.

Note:

Kindly check that you have allowed the following IP address to enable mail fetching in the
application (applicable only when you configured IP address in your firewall).

If you are using servicedeskplus.cn, please allow the following IP addresses:

163.53.93.63
124.251.121.54

Thanks & Regards,

Shivany

ServiceDesk Plus Cloud