Upcoming enhancements in integration, setup, Asset ,CMDB , and changes in ServiceDesk Plus Cloud

Dear Users,

We are elated to announce the upcoming enhancements in integration, setup,Asset ,CMDB , and changes in ServiceDesk Plus Cloud.

ChatGPT Integration Enhancements

Acknowledge asset receipts by responding directly to asset acknowledgment/reminder emails.ChatGPT integration is now supported in Spanish setups.The Zia icon and "Powered by ChatGPT" text are displayed wherever the ChatGPT features are available.Generate code for custom functions using ChatGPT with a simple prompt. Currently, this is available only for Requests.

MSEndpoint(Intune)Integration

From MS Intune, you can now: 1. Sync iOS and macOS devices. 2.Sync user information of the devices. 3.Filter devices based on sync conditions..

Setup

Zoho Directory Field Mapping

The Technician Availability Settings in Advanced Portal Settings has been repositioned for a better user experience.Use Zoho Directory Sync Settings to configure whether ServiceDesk Plus Cloud should delete or disable a user's login when a user is deleted or deactivated in Zoho Directory.

Assets

Advanced Customization of Barcode/QR Code Labels

The label editor is improved for better user experience, allowing complete customization of barcode and QR code labels using an advanced drag-and-drop interface.Design your labels using components such as Data, Elements, and Style.

CMDB Fine-Grained Access

CMDB module now supports fine-grained access.To configure, go to Setup > Users & Permissions > Fine-Grained Access and select CMDB from the drop-down at the top.Advanced criteria supports dynamic variables for user and technician fields.

Change Approval Closure Rule

Change closure rules for stage approvals are enhanced for better usability. You can now move a change to the next stage or complete the stage if approval actions are taken. To configure this, go to Setup > Automation > Closure Rules > Change Closure Rules.

Setup

Form rules Enhancements

Custom Script-Use Custom Scripts to dynamically modify the change form based on user input.A collection of sample custom scripts are included in the UI which can be imported.

Custom Widget - Use Form Rules to show or hide custom widgets in the right pane of a change add/edit form.

Apply Form Rules in all stages - Apply form rules to inline forms in all stages (Except submission).If spot Edit is disabled, it will be applied to other stages.

New Custom Script Actions

Set Date Constraints (Requests & Changes)Using this action, you can set a minimum and maximum date restriction to date fields (default and additional fields) such as the Scheduled Start/End. Restricted dates will be unavailable for selection.

Show Field Error/Clear Field Error (Requests & Changes)Configure field specific error messages to be displayed beneath the fields.

Clear Default Site Field in Change Add FormConfigure to remove the default selection of the site field in the change add form. Sample custom script is included in the UI.

For more information , kindly refers to https://www.manageengine.com/products/service-desk/cloud/pre-release-notes.html

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud