Disaster Recovery Drill for Zoho EU Service on 08th December 2024 and 15th December 2024

Dear Customers,

We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.

Below is the schedule for switch operation

Services will be running in the DR Data Center for one week.

We may expect a downtime of 2-3 minutes during the switch over. If you experience any disruption, please feel free to drop us an email at support-cloud@servicedeskplus.com and we’ll be quick to help you.

We will update here once the DR Drill is completed. As always, we thank you for your business and continued support. We remain committed to continually improving our operations and infrastructure facilities to best serve your business.

Note:

Kindly check that you have allowed the following IP address to enable mail fetching in the application (applicable only when you configured IP address in your firewall).

If you are using sdpondemand.manageengine.eu/ EU DC, please allow the following IP addresses:

31.186.226.139

87.252.213.139

185.20.209.139

84.207.209.139

89.36.170.139

89.36.170.124

87.252.213.124

31.186.243.139

185.230.214.139

Thanks & Regards,

ServiceDesk Plus Cloud Team