Disaster Recovery Drill for Zoho US Service on 23rd November 2024 and 30th November 2024

Dear Customers,

We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US Service on 23rd November 2024 and 30th November 2024 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently.

Below is the schedule for switch operation

Services will be running in the DR Data Center for one week.

We may expect a downtime of 2-3 minutes during the switchover. If you experience any disruption, please feel free to drop us an email at support-cloud@servicedeskplus.com , and we’ll be quick to help you.

We will update here once the DR Drill is completed. As always, we thank you for your business and continued support. We remain committed to continually improving our operations and infrastructure facilities to best serve your business.

Note:

Kindly check that you have allowed the following IP address to enable mail fetching in the application (applicable only when you configured IP address in your firewall).

If you are using sdpondemand.manageengine.com/ US DC, please allow the following IP addresses:

136.143.187.53

136.143.186.53

136.143.191.166

204.141.43.166
136.143.183.166

204.141.33.166

Thanks & Regards,

Shivany

ServiceDesk Plus Cloud