Upcoming enhancement in ServiceDesk Plus Cloud
Dear users ,
We are elated to announce the upcoming enhancement in DRE sendmail Offloading in ServiceDesk Plus Cloud.
DRE sendmail Offloading
Emails sent via sendmail in Custom Functions are now treated as system notifications.
Limitations
Emails will not be sent if an outgoing mail server is not configured in ServiceDesk Plus Cloud.
Emails will not be sent to any recipients when there is an invalid email address in the to, cc, or bcc fields.
The From email address in sendmail will be ignored, and the system email address will be used instead.
The Reply-to email addresses in sendmail will be ignored.
Mail attachments will not be processed.
You can add up to 10 email addresses in the to field and 5 email addresses in the cc and bcc fields.
Note: All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!! We will update here once these upgrades are unwrapped in live.
Please share your thoughts/queries/feedback.