Hi there,

In the fourth episode of Masterclass 2025, learn to automate critical ITSM practices end-to-end with no-code automations and low-code components. We will go over how to configure business rules, setup SLAs, and other essential automations that let you manipulate data within ServiceDesk Plus Cloud.

• Configuring business rules to automate repetitive tasks.

• Setting up SLAs to create a service delivery expectation and escalating automatically.

• Delegating and assigning tickets and tasks to technicians based on availability of the workforce.

• Automating the scheduling of custom functions at regular intervals of time using schedules.

• Specifying conditions for notification and closure rules, to automate notifying and closure of tickets and tasks.

• Automating complex manual tasks with a single touch using Zoho Circuit.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: May 28, 2024

Time: 11am BST, CDT, and PDT | 3pm AEST

Duration: 60 minutes

Register now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,