We are elated to announce the upcoming enhancements in Problems and Setup in ServiceDesk Plus Cloud.
Service Category Enhancement
Service Categories now support a hierarchical structure with parent and child categories. You can define up to five levels of child categories.
Open a service category to view its child categories, service templates, and associated incident templates under their respective tabs.
Move service categories as child or parent categories.
Move service templates across different service categories.
Problem Roles
Add, edit, and delete tasks: Add, edit, and delete tasks associated with problems.
Modify analysis details: Edit details within the Analysis tab on the problem details page.
Modify solution details: Edit details within the Solution tab on the problem details page.
Edit or delete others’ notes: Edit and delete notes added by other users and technicians.
API Field Key for Request UDF Fields And Support for Multi select lookup fields
Multi-Lookup Additional field support
Customize API Field Keys for Request Additional Fields
Define API field keys for new additional fields in Requests. The system automatically prefixes the field key based on the field type.
API Enhancements
Added API support for departments.
The department page has been revamped using API to offer better performance.
General
Global Search: The System Log entity now displays data from the last 365 days.
Issue Fixed