We are elated to announce the upcoming enhancements in Problems and Setup in ServiceDesk Plus Cloud.

Service Category Enhancement

• Service Categories now support a hierarchical structure with parent and child categories. You can define up to five levels of child categories. 
  
  

• Open a service category to view its child categories, service templates, and associated incident templates under their respective tabs. 
  
  

• Move service categories as child or parent categories.
  

  
  
  

• Move service templates across different service categories. 
  

• On the Customize Catalog page, you can now customize the layout of service category descriptions and sort service categories in ascending or descending order under Preferences
  
  
  
  
  

Problem Roles     

• Add, edit, and delete tasks: Add, edit, and delete tasks associated with problems.

• Modify analysis details: Edit details within the Analysis tab on the problem details page.

• Modify solution details: Edit details within the Solution tab on the problem details page.

• Edit or delete others’ notes: Edit and delete notes added by other users and technicians.

API Field Key for Request UDF Fields And Support for Multi select lookup fields 

Multi-Lookup Additional field support

• You can now create Multi-Lookup additional fields in the Requests module.