How to hide user-info block in "on behalf of" end user
Hi, I active "on behalf of" for end user that they can create a ticket instead of their colleagues.Now I want to hide the user-info block (attached) of their colleagues from the user who create the ticket in order to protect the privacy of the people.
Can a technical user access the service portal?
Hello, I wanted to know if there is a way to access the service portal as a technical user. Because it would appear that only guest users have access. Correct? If it exists, could you please indicate me via a screeshot from where to access? thanks a
Autoselect SLA and Site for ServiceRequest based on User Site info
Is there any way to asign SLA and Site for a Service Request based on the user site that is requesting. This is possible for Indicent Request but i can´t find how to make it works for Service Request. We have multiple Sites configured and as we can't
Custom Query to export category details
Hi, Can anyone help me with some custom queries for the below scenarios: 1. Needs to export all category , service categories, subcategories and items. 2. Needs to exports all incident and service catalogs under all the service categories Servicedesk version: 10.5 Build 10513 Database : pgsql Thanks Ahamed
Could not connect to the Exchange Server
Our ManageEngine AdManager Plus version is 6.2.0 and we use Exchange Server 2010. I try selected user create email on 'AD Mgmt-> Exchange Tasks-> Create/Archive User Mailboxes' But i had following error 'Could not connect to the Exchange Server' How
Help card on templates or ability to add text to a template
i am trying to find a way to add information to a template either via the help card or adding text to an information tab. We have standards on naming conventions that we want technicians to follow when creating service accounts, security groups, etc.
Patch scan was stopped due to binary signature mismatch
The following Remark is coming up during patch scanning: Patch scan was stopped due to binary signature mismatch. Please check proxy settings or contact support. Not all of our systems show this and complete patch scanning successfully. The systems that
SAP RFC Connection
Hi, Can please someone help me with info how can I configure RFC monitoring of SAP system. I have enabled the RFC and I can see some data. But the problem is that QOUT Scheduler for my client is showing State - INACTIVE. The same thing is with QIN Scheduler.
" There is no matching data for your input(s)" on all our reports post-migration
I recently migrated our AD Audit and AD Manager server from an on-prem VM to an AWS EC2. Everything seemed to go fine; I ran the export/import instructions as detailed on the help pages, and everything looked good. Today though, we were supposed to have
[Term of the Day]: Dark Fiber
Term of the Day “Dark Fiber” Definition — What is Dark Fiber? The term Dark Fiber refers to fiber optic cable that has been laid in the ground that isn’t being used. In fiber-optic networks, data is being transmitted through the cables using pulses
Retrieving Approval ID or Approval Stage ID from request using API
Hi, I am looking for a way where I can get Approval ID associated with a request. As of now, I only find that to be do-able through accessing SQL table manually. Using API requires providing Approval ID which I am unable to get from within the request.
Error During upgrade from 9335 to 9400
hi I am trying to upgrade form Servicedesk Plus 9335 to 9400 I recieve the following error. Migration aborted due to data inconsistency. This may create issues during migration, so aborting now I have attached the update log file. Please help Best regards
Desktop Central Cloud is live!
We are thrilled to announce the launch of Desktop Central Cloud, which lets organizations embrace unified endpoint management the SaaS way. With Desktop Central Cloud in place, you don't need any high-end infrastructure to support your huge number of endpoints. Ensure that your desktop and laptop computers, smartphones, and tablets are controlled and secured efficiently from a single console. Features and benefits Automate patch deployment related to OS and third-party applications. Simplify software
SP1 patch stopped Desktop Central from working
After patching to SP1 a few weeks ago, I am no longer able to access the web ui on http://localhost:8020 on the server where Desktop Central is installed (http error 500). How can I diagnose this issue? Regards,
Staged computers not going into correct OU
The staging steps: 1. The computer named D-DXYBRZ2 is already present in AD in "Desktops1" OU 2. We do the staging using bootable ISO and USB stick on this PC using template that is set up to put this PC into "Desktops2" OU. 3. The computer is staged
Restore SDP backup failed
Hi, I'm using SDP v11.1.22 on MS SQL 2019. When I want to restore SDP backup in pre-producation server, show me this error: Error Tables : wordmap,wordoccurrences,errorlog 0-----------------------50------------------------100(%) ===================Reason
Profile pic - Picture not working new version
HI Just updated my dev version to 11303. Now none of my technician pictures work - under profile. For my user I go and change the image - and it doesn't give an error - but no image is displayed. Using the exact same images I used in version 11203.
TCP or UDP?
We are troubleshooting an unusual problem in implementation of PAM360 in our Enterprise. Some servers cannot be reached with RDP while using the Web interface of PAM360. However, these servers are reachable if tested from the PAM360 server, logged in
[SD-97231] Problem with attachments in request conversation
Hello again, after upgrade to 11303 we have detected that when we try to download a document included in a request conversation, it is downloaded with 0 kb Please, any workaround that allows us to solve it quickly? Thanks a lot
Migration - postgres database
Hello, While migrating to Build 11200, we are receiving an error "Error occurred while migrating postgres database. Uninstalling", in the install step. It then reverts the installation. Viewing the LOG shows that it is BLANK. What can we do to troubleshoot
Automation and Reporting across forests
We manage multiple forests with ADMP. We have users that have accounts in different forests due to acquisitions and acquired applications that run in those other forests. is it possible to run Reporting and Automation across forests? For example, i
Changing the domain configuration account password regularly
Is there a method to be able to automatically manage the password for the domain configuration account? We use Cyberark to manage the passwords of service accounts. Cyberark can automatically change the password on service accounts being used on a service,
Using User Creation Templates for Modify User Templates
So wanted to bring this up to gain some tracking to be a possible user feature request. I know that you can use a single user creation template, and create a bunch of rules based on a job title/position. The thing that bugs me about doing it that way
Issue locating managers when creating new user
Hello, we recently upgraded to the latest version of AD Manager (version 7111) and ever since when we go to create a new user and under the contact tab when trying to locate a manager, the box is blank and even when you search for a manager it remains
[Term of the Day]: Cobots
Term of the Day “Cobots” Definition — What are Cobots? A collaborative robot, commonly known as a Cobot is any robot that has the capacity to learn how to perform specific functions in order to assist people in a variety of tasks. The objective
Disable user creation when opening new requests
Hi, i want to disable user creation when opening new requests, if users does not exist, don't creat there, have to go to administration, users, and create it from there manually
ADSelfService Plus 6113 Hotfix Release
Hello everyone, We are glad to announce the release of build 6113 with below issue fixes: Issue Fixes : An issue which restricted users with special characters in their passwords from logging in to the portal via the mobile site has now been fixed. An
New Survey
I'm having a few issues with surveys. First issue. Any time I update the survey. The "Yes" and "No" options change places. Only the word changes, the Thumb Up/Down icons remain the same. This reflects on the user too when they get the survey in an email.
Need to expand on Notification profile features, like accessible logs via admanager
Hola!, I first want to say I love ADManager. Now that this is out of the way, I great feature that would help us with troubleshooting but also accountability within our organization, is to expand the notification profile features with added logs. We
jira custom fields is support?
Hello jira integrate cansupport jira custom fields? how can i custom? edit jira.xml or other?
SLA does not do the escalation action
Dear SD MSP, We have an issue when the SLA reaches overdue, The ticket should reassign to a different group. Please find the attached files. Build 10522 Let me know if you need any thing
How to upgrade from 10.0.690 to 10.1.xxx
Dear Sir/Madam, I'm using Desktop Central version 10.0.690. Let me know that how to upgrade version 10.1.xxx Please share me the install file for Desktop Central Server and ppm services packs. Thanks.
Linux Memory Utilization
Hi, in my application manager show 99% physical memory utilization, when I check on the server it was just using 6% memory. After that I check using this formula Memory Utilization (%) = 100 -(((MemFree + Buffers + Cached)*100)/maxValue) some example
[SD-90595] Warning: Your database transaction log file size has crossed the threshold.
hi, i recevie email every days as below : Product Name: ManageEngine ServiceDesk Plus Build Number: 11124 Your Recovery Model:FULL Last Log Backup taken on 2020-09-13 07:00:03.0. Follow the instructions in the given link to backup your log file: https://help.servicedeskplus.com/general-features/performance-guide.html$LogFileSize
DC clients failing upgrade because they don't have access to C:\Windows\Temp
We have run into an issue where clients are not upgrading correctly or failing to upgrade. After we installed the Gateway Server, things ran great for awhile. Not we have machines that are showing offline because of a failed client upgrade. When checking
Deploying Printers - post Print Nightmare patch
Hello, I previously had all our printers deployed either via Desktop Central or via directing users to print server, right clicking, and selecting connect. Since the fix this month for Print Nightmare, people are being prompted to install drivers, which
[SDF:68990]Change, project reference on task list
Is there way to have on the side task bar the reference to the change, project, etc? Sometimes we have the same task name for different change... Thanks Stefano
Google fixes several high severity vulnerabilities in Chrome 93.0.4577.63 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.63 for Windows, macOS, and Linux. This update comes with fixes for 27 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 93.0.4577.63 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.63 for Windows, macOS, and Linux. This update comes with fixes for 27 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes several high severity vulnerabilities in Chrome 93.0.4577.63 stable channel update
Hello everyone, Chrome stable channel has been updated to 93.0.4577.63 for Windows, macOS, and Linux. This update comes with fixes for 27 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
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