Importing data from old ELA set up.
I had to reinstall ELA from scratch after a hard drive failure. I was able to copy most of the old install's file structure before the drive finally died. Is there anyway to import the old data from those old directories?
[Term of the Day]: ACID
Term of the Day "Atomicity Consistency Isolation Durability" What does ACID mean in DBMS? ACID in Database Management Systems (DBMS) refers to the four key properties of a transaction: Atomicity, Consistency, Isolation, Durability that are used to
Microsoft Edge (chromium based) fixes few security vulnerabilities in its 91.0.864.59 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.59 for Windows, macOS, and Linux. This update comes with fixes for 2 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge (chromium based) fixes few security vulnerabilities in its 91.0.864.59 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.59 for Windows, macOS, and Linux. This update comes with fixes for 2 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge (chromium based) fixes few security vulnerabilities in its 91.0.864.59 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.59 for Windows, macOS, and Linux. This update comes with fixes for 2 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Please choose a valid MIB file
I get Please choose a valid MIB file when trying to upload a mib file please help
On-Boarding
How would i go about getting a script that will take a template and once (either submitted by requester, or approved) will automatically create the AD account and/or office 365 account via AD Manager?
HTTPS Switch
We are going to be switching Service Desk Plus to https from http and had a question in regards to possible failures. if something were to go wrong during the switch and we cannot access the service desk application to revert it to http, what would be
[Term of the Day]:Digital Marketing
Term of the Day “Digital Marketing” Definition — What is a Digital Marketing? The term Digital Marketing is a broad term that refers to various and different promotional techniques deployed to reach customers via digital technologies. Digital marketing
[Tips & Tricks] What's New with the ServiceDesk Plus V5.6 iOS Mobile App.
Introduction: The ServiceDesk Plus iOS App is intended to help you interact with the ServiceDesk Plus application more quickly and efficiently. By using the app you can extend support to your customers anytime, anywhere. You can perform almost every activity
Business Rule with Status set to Closed not working
I have a couple ticket types that come through that can be automatically closed when we get them. I have business rules set up for these, but the status is not going to Closed. The business rule is working however, as it sets the category, subcategory, item, group, and technician correctly. But the status change is the first action in the business rule (and closure rules won't let the ticket be closed without the other stuff filled in). I have deleted the status change action and re-added it after
Metered connections and VPN
Hello, I have two questions for which I can't find a solution. - Does the server know if an agent is connected via "metered connection"? therefore can I decide whether or not to install the patches when the client is in that condition? - Sometimes remote
Add worklog to reply
Hello, In all the previous service-desk applications I have used, I had the option to add work time to a reply/update of a ticket on the same screen as that I used to update the ticket. Could this be added to the SDP application? When I give a reply to a request that means that I have spend time to read it and to give a reply. So I invested time that could be billed. When I enter a note to the ticket that means I have spend time to create the note and to put information in the note. So I invested
Microsoft Remote Desktop for MAC
Hi ALL! I need install Microsoft Remote Desktop for all my MAC this app is unavailable in Templates for MAC - how i can do it ??
Google Chrome fixes one zero-day CVE-2021-30554 along with other vulnerabilities in its stable channel 91.0.4472.114 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.114 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30554.
[Term of the Day]: Ubiquitous Network
Term of the Day "Ubiquitous Network" What is a Ubiquitous Network? Ubiquitous network, also known as pervasive network or ambient work, is a term associated with the Internet of Things (IoT) where computing is made to appear everywhere and anywhere.
How to connect Active Directory by Kerberos protocol
Hi, In my org for security reason, block NTLM protocol for connect SDP to Active Directory. Now I want to know if there is a way to support Kerberos protocol to connect SDP to AD as secure? What should I do? SDP v11.2.05 DB: MS SQL Thanks for helping
Requester portal
Hi, I was wondering if there was a way to only show certain notifications on the requester portal depending on which client it is? An example of this would be: Client A see's a notification that there support hours are running low Client B oes not see
Using of Approval status
Hi, everyone. İ would like to know, how can I create business rules according approval status. For example, İf approval status is "reject", make request status as "İmtina olundu" and send close/re-open mail to requester.
Adding a word document to request template
Hi there, I've been tasked with creating a request template and adding a word document that the requester will have to fill out in order to log the request. I can't see any way to add a document to the request from the admin/service catalogue. Am I missing something or is there a way I can do this? Thanks.
Admin Approval
Hi, I am trying to activate Azure integrations but when I try logging in i get this error message : Does this mean I need to be an admin of Zoho or the support desk? And what if the admin can't remember their password? Thanks, jareth
Bug - I don't see Timesheet details
Hi, I have problem to see Timesheet details. When I click on specific Timesheet, I don't see details like attach image. I'm wondering that other technicians do not have this problem and only I have this problem. I'm reporting to user for other technicians.
[ForYourInformation -55] Benefits of Modern authentication (OAuth) over Basic (Legacy) auth
Let's see the key difference between the basic (legacy) auth and modern auth with a metaphor: Imagine the following scenario: You fly abroad, leave the plane and head for the border control. And now let’s pretend that the process works a bit differently
Technician Log In Report
Could you please assist with building this report: My supervisor would like a report that displays each technician log on and log off from service desk plus so that it basically looks like a time card. Should look something like this image below: Ideally
DNS SMTP Traffic how to allow in SEP Manager
Dear Team, Kindly share how can we check DNS and SMTP Traffic Manage Engine Network Monitoring Tool. Please provide the steps. If it is not there please suggest how can we add this Traffic in Manage Engine Network Monitoring Tool Best regards, A.Yazar
Field and Form Rules - Works for some users; not for others
Just a general question whether anyone has seen sporadic users completing Service Catalog work orders (like a New Hire) and field/form rules don't work for them, but another user has no issues using the same template. For example - New Hire - during the
Configuring ServiceDesk Cloud SAML2 to work with Google SAML2
I'm attempting to connect ServiceDesk Cloud SAML2 to Google's SAML2, but the fields just don't seem to line up as I'd expect. Does ManageEngine have a tutorial or guide to walk me through this process? Other platforms have amazing documentation detailing
User Specific folder installation into appdata as a self service package?
Hi, I'm relatively new to ManageEngine, and have created just a few basic configs for deployment, either as packages or as silent installers via the Self Service Portal What I have this time though that I'm trying to achieve and get my head around how
QR code will not dispaly properly on our network....
Anyone have issues where the QR code will not display in the Enrollment Invite? We made some changes awhile back on our internet due to an attack and now we are trying to get it to display properly. We have added everything we think we need to the firewall
Google SAML
Hi Google recently announce SAML Apps for cloud base apps using Google as IdP. Do you have documentation about how to configure SAML on SDP onDemand with google SAML Apps? Google request: ACS URL: Entity ID: Start URL: SDP Request: Login URL: Logout URL: Certificate: Thanks
End-of-Life of Request V1 APIs - Impact on Upgrade, Scripts and Integrations
Dear Customers, As announced earlier, we are dropping the support for Request V1 APIs from Version 11.3 of ServiceDesk Plus which is expected to release in a few days. Any future releases will not have access to the V1 Request APIs. All clients and
Restart, WOL, etc must be executed one by one
Since upgrade to DC 10.0.702 we have to Restart or WOL the Clients one by one. When selecting Clients, the selection is sometimes deleted while selecting more clients. Or the selection is possible, but unaccepted by DC (see screenshot below) [Very annoying
[SDF-38218] Get All SDP Pending Approvals by API
Hi, I need to pass approval process to another software in my organization. Today I see Get Pending Approval API in SDP documentation, but this API has filter option(Default: MyPendingApprovals). I don't need to this filter and I wanna to get all SDP
Clear Desktop Central Agent Task
Is there a way to clear all the commands or task from all agents. This would be similar to flushing all agent task queues.
java.lang.OutOfMemory: Java Heap Space error when running backups
Hi All, We recently moved our Service Desk 8207 onto a new Windows 2008 Server, I noticed that Backups fail to run due to the following error. Please wait ! backup in Progress................... 0-----------------------50------------------------100(%) ========================= stopping DB Server >>>>> false Exception in thread "main" java.lang.OutOfMemoryError: Java heap space We have updated our wrapper and startdb.bat files to suit 4GB (current server RAM) and 3GB, but we still receive the
API assign request to techinician error
Hello, I am trying to assign a request to a technician over the API, but am getting a response with "User does not have this permsission". The user has a role of SDAdmin. How do I give permission to assign request to the user?
[Term of the Day]: Six Sigma
Term of the Day "Six Sigma" What is Six Sigma? Six Sigma is a process improvement framework that encompasses a set of tools and techniques designed to make organizations more competitive by focusing on being effective and efficient by reducing variation
[ForYourInformation -54] Manage your resources effectively with Resource management
What is Resource management and why is it important? Resource management is the process of using an organization's human resources in the most efficient way possible. It has become an integral part of any organization as it aids planning, scheduling,
Unassign Technician when request is reopened
Hi SDP experts, I have a simple need, however, I don't know where to configure this. Purpose: when a request is reopened, I would like other available technicians to notice and pick the ticket. What is think is required, is to un-assign the technician,
Microsoft Edge (chromium based) fixes several security vulnerabilities in its 91.0.864.54 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.54 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
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