Endpoint Security add-on and the "Antivirus not installed" misconfiguration
I'm running a trial for MEDC with the Endpoint Security addon enabled and I'm not clear on one of the misconfiguration exceptions included. The tile of the exception is: Antivirus (not considering Windows Defender) not installed Does this mean any system
Restore 11.2 / 11205
hi i have 11.2 / 11205 and I need to restore from backup I need to reinstall the system and transfer the copy. How should I install the distribution?
Password Manager Pro new build 11301
Hi, Password Manager Pro 11301 has been released and is now available for download. This is a minor release that includes a couple of enhancements related to agents and also a set of bug fixes. For more details, please see our Release Notes of this
Desktop Central Server for SDP
now that the "30 day trial" of Desktop Central server has expired, do I need to leave it installed on my server or does the DC agent require it (even though i can't login to it)? Also, if it's required, when will it be updated to use openjre instead of
Send request to e-mail based on Service catalog field
Hello, This has to be done before but I'm not sure what to search for. Found some examples but not that match my case. I'm going to setup a service catalog Service where the customers can request a new user. I have a base template but it's only for
Not displaying correctly in browsers
Hello All We have recently updated to build 11306. We have an issue where some technicians who login do not see the top menu bar, and the screens do not render correctly (just sit there spinning wheel). Other users are fine. Affected users can install
M365 Security Plus' build 4419 released with a security fix
Hello everybody! We are rolling out an immediate security fix with the release of M365 Security Plus' latest build – 4419. The new build features the following security fix: Issue fix: A post authentication command injection vulnerability affecting a
M365 Manager Plus' build 4419 released with a security fix
Hello everybody! We are rolling out an immediate security fix with the release of M365 Manager Plus' latest build – 4419. Issue fix: A post authentication command injection vulnerability affecting a REST API URL has been fixed. Update using service
Android Lock Screen
Hello We are using android phone for our company. I can change the wallpaper but I can't change the lock screen. I didnt found in the mdm plus system. How can I change the lock screen pic?
Unable to backup Cisco SG500X
I am using the NCM plugin for Opmanager and I am unable to complete a backup on my Cisco SG500X. I have both SSH and SNMP credentials set up and are passing credential tests. My Credential Status setting is SSH. On the Test Credential page it shows
Unnecessary change introduced in latest Build 6114
the latest build 6114 is causing users to enter and re-enter CAPTCHA code twice instead of once, which was working fine in the previous build. Also, the first attempt to log in does not even present the option the type in the password. Please see attached
Awaiting Response from Requester & Auto-Close If No Response Within A Number of Days
Hi, Sometimes we need more info from requester or asked the requester to perform an action and awaiting their response. A reminder is sent out to the requester asking for a response if none is given within a number of X days. The request automatically closes when reminder has been sent out a number of X times. Is this feature already available in the current version? Thanks Ahmad
ADSelfService Plus' latest build 6115 released with some security fixes.
Important announcement: ADSelfService Plus 6115 has been released with the following issues fixed. Issue Fixes : When a custom attribute's display name containing \ or " was added to the employee search display column, no results were returned for an
Default DesktopCentral Admin Account gone after SDP
After setting up Service Desk Plus our local admin account for Manage Engine and SDP are gone.
Email send out when Creating Ticket Question
Good Morning When we create a ticket initially with a requester, they get the email we have setup that sends out to the requester that we've received it. If we have to change the requester because the ticket was meant for a different person. The auto
Display of ME are not full in Chrome
Please help my problem, i cannot open me properly in chrome, but i could open it in firefox. capture below :
IT HelpDesk - ServiceDesk Plus mobile application - login not working since update on July 13th
Hello, There is an issue on our Android devices ( Android 8 and 9 ), when we try to login into the app it says 'Login failed. Username and/or password provided is wrong' . But they are correct, the thing is that since the update on july 13th on lower
Prevent technicians from assigning reqs to technicnans in other groups
Our 1st level staff are in one group, and 2nd level in another. Currently, our 1st level staff are able to escalate requests, and assign them directly to 2nd level technicians, bypassing the 2nd level manager (that assigns reqs individually) Is it possible
Chrome Update 94.0.4606.54
Is anyone seeing display issue with the recent chrome update The Hheader seems to be missing in chrome, but MS Edge seems fine We are seeing the same issue in our Production and test environments The same happens also when using incognito mode in the
[ManageEngine] Attention!! The most demanded workshop series on Microsoft 365 is here
Hello, We are conducting a 3-day live workshop series for Microsoft 365 technicians and admins on how to protect Microsoft 365 tenants and simplify the numerous administrative and help desk tasks associated with them. When is it happening? On September
[Term of the Day]:Telehealth
Term of the Day “Telehealth” Definition — What is Telehealth? Telehealth is a broad term that encompasses a variety of methods of virtual healthcare services that incorporate electronic information and telecommunications technologies to provide
2FA QR code missing
I have a problem about 2FA Microsoft Auth For the first time enable MS Auth , We can scan the QR code Once User changed a new phone , How can make the QR code show again for his scan ? ugrent
Managerial Call Monitoring
I manage a team that uses ServiceDesk Plus. Occasionally I see calls on the system that I'd like to keep an eye on the progress of just to make sure things are going smoothly e.g involving sensitive customers, possible high profile issues, technically
Unable to set custom name when creating new security rule for CISCO ASA device
Hi, When i try to create new device security rule i can`t set a custom name for these rule. I`m able only select names of existing rules on device in dropdown combobox. How i can set an arbitrary name in these field?
Latest service pack????
Hello, I use ManageEngine Desktop Central UEM Edition. Our latest service pack was applied a while back and the link within the app that tells you whether your DC server is up-to-date appears to not be working correctly. What is the latest service pack
Does the cloud SDP integrate with Desktop Central?
I had tried to use the cloud version of SDP but it seems to be missing a lot of settings that the on-premise has, also I cant see where to integrate DesktopCentral.
DUO Multifactor
We're in the process of implementing DUO Multifactor authentication for our network. Are we able to use it in ServiceDesk Plus?
Introducing vulnerability management for Linux!
Hi folks! All the features of Vulnerability Manager Plus are now supported for various Linux distros, third-party applications, web server and database server applications that are deployed on Linux endpoints. The features include: Vulnerability management
[Tips & Tricks] Autoselect SLA for Service request based on User Site info
One of our community users requested the following requirement, to autoselect SLA on a Service request based on the requester's site i.e When a requester submits a service request, based on the requester's site one of the SLA associated with the particular
Using test users for SDAdmins
Hello team, as service desk admin I found quite useful to see how system set up changes are reflected on other technicians and requestors end. In order to do so it's quite useful to have have a testing user for such purpose. I normally ask my other admin
[Create_JIRA_Ticket] Is this a bug?
Hello My jira epic have custom field(ITPM),type is user API but the html form does not have this field Is this a bug ???
Clear Clipboard
From https://www.manageengine.com/privileged-access-management/help/general_settings.html the documentation states: 1.4 Automatically clear clipboard data after 30 seconds (specify '0' to never clear clipboard automatically) PAM360 uses the clipboard
Application Labeling: How about using a different abbreviation for DesktopCentral other than "DC" in ServiceDesk
Hi folks, this is a preference, but everytime we see "DC Service is not reachable" our techicians grow concerned that the product cannot reach our domain controllers, domain controller being the historical association with the abbreviation "DC." Would
How to get last_updated by field using rest api?
When we fetch request, we get created_by, last_updated_time etc fields. but I could not find last_updated_by in the response. Is there any way to get this field?
Can we have pre-defined contact lists for out of the box communications?
Hello team, in Problem module you have an action that allow a Notification to be sent. Is there a way to use a list of contacts as such notification's recipients? Let me know. Regards
[SDF-95472] Announcements tied to more than just Services Involved
I would like to see the Announcements functionality updated to allow linking to other things than just 'Services Involved'. Our Service Catalog is much too broad to allow this field to be meaningful to the end users. I've seen several other Ideas over
Notifications not working in automation tab
I want to apply notification rule “Acknowledge Requester by Email when a new request is received” in Automation. But it not working and I can’t get any emails to requester.
Changing the Ticket Title
Hello all... Many of my users do not provide useful subject lines, if they provide a subject line at all, when they submit a ticket. In Spiceworks, I can edit the ticket title after it is received. Here is an example: I would like to edit "green" to
[Case study] Morgan-Keller Construction leverages Analytics Plus to visualize the need for an in-house IT team and proactively plan support for remote workers during COVID-19
Morgan-Keller Construction is a privately held general contracting and construction company with roughly 400 employees. Half of these employees work out of the corporate office in Frederick, Maryland and take care of planning, budgeting, and marketing
[Case study] Morgan-Keller Construction leverages Analytics Plus to visualize the need for an in-house IT team and proactively plan support for remote workers during COVID-19
Morgan-Keller Construction is a privately held general contracting and construction company with roughly 400 employees. Half of these employees work out of the corporate office in Frederick, Maryland and take care of planning, budgeting, and marketing
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