How to manage file server access permissions in bulk with ADManager Plus
If you are one of those people who say your organization is secure and you have no vulnerabilities in your access and permissions management practices, you are either using ADManager Plus to its full potential or you need to look closer. Management of
Edge Chromium patch - x64/x86 mixup
Patch ID 321189 (Microsoft Edge for chromium business x64) is incorrect and links to the 32-bit Edge version instead of the 64-bit version. The detection logic is incorrect too as this 32-bit patch is now shown as missing on all PCs where the 64-bit Edge
[Webinar alert] Upgrade to data-driven IT management with Analytics Plus 5.0
We recently launched Analytics Plus version 5000 with a bevy of interesting features and integrations. Join us for a free webinar to learn more about these new features and how you can leverage them to upgrade to data-driven IT management. Some of the
"Internal Server Error while processing this request" error on SNMP Trap Settings
I can't enable trap processing in SNMP Trap Settings. I keep getting the error message "Internal Server Error while processing this request."
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
Need Report
Dear Team, I need a report with below mentioned columns. Date Filter Today, Weekly, Monthly Date New Tickets On Hold Tickets Closed Tickets Backlog SDP Version 11.2 Build 11205 Database : MS SQL
Asset Management
Since the upgrade to the Build 11001 SDP, we have not been able to successfully roll out the Desktop Central Agent. Is there an easier way of automatically replacing the Asset Explorer Agent with the Desktop Central Agent? Please advise
Make requests under certain service category visible to user groups.
We use service desk for different types of requests. For certain type of requests, we have a need for everyone under a user group to be able to see the requests. for example. We would create a user group called NPI Viewers and a service category or request
License File Might be Missing
Dears, Good Day, Kindly be informed that I installed Application Manager 13 Free Edition. but after a while the service is stopped and cannot be started with error "License file might be missing". I trying to take complete database backup, then uninstall Application
Asset Auto-Assign for SDP OnDemand
I know the on-premise SDP the process to Auto-Assign assets from asset scan results, but is possible with SDP OnDemand? Is there also a list of what fields/information can be captured through through asset scanning?
[Term of the Day]: Burn Rate
Term of the Day “Burn Rate” Definition — What is Burn Rate? Burn Rate is a key term that every entrepreneur should be familiar with. To be brief, “Burn Rate” is the amount of money a company has to spend each cycle (burn) to stay alive before generating
ifAlias on trap $IF-AgentMO(variable)
Hi, I'm trying to set alerting for my devices with LinkDown(V2c) trap processor for Cisco devices. More precisely i'm trying to get an Alert message of interface down but with interface description included. I have seen many post on different forum people
Survey Link Email bug
The Survey Link within an email loses https and does not render properly as if the html is incorrect. I am just filling out the simple form so not much I can impact beyond what I am entering, shown below. Any thoughts on rectifying? Selected Text: $SurveyLink
Auto-assign owner in assets
Why does this feature suggest only few owners for workstations whereas all workstation have active users but it doesn't show in the "suggested owner" list?
[SOLVED] Upgrading PostgreSQL Completed extracting 15% Completed Error occured while migrating postgres database.
I recently upgraded to 10.0 without issues. I took another backup but when I try to upgrade to 10.5 it always reverts. I am not using Postgresql but in the log I keep seeing Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. My database is MSSQL. is there a way to get it to ignore Postgresql. I have been using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Linux.ppm when attempting to do the upgrade OS: Ubuntu
[SDF-70522] Embed Videos into Solutions
Hello, I would like to submit a feature request to allow us to embed videos into solutions. Use Case We use Solutions to explain how to resolve problems and publish user guides. Currently we insert pictures into solutions and attach videos for users
Include Attachments on Notification Emails
We would like to include the original request attachments with the Received Request notification emails. Is this currently possible? If not, can this be added as a feature request?
Implementing MFA with VMware Horizon View using Radius authentication
I am curious to know if there is a ay to use ADSSP's MFA with VMware Horizon View virtual machines. I know GINA does not work for instant clones, but I was curious if using the RADIUS setup with ADSSP and configuring Horizon View to use RADIUS would work.
Copy Account always give an error
When I attempt to copy an account I get a popup window that asks me to select the resource or resources to copy the account too....I get the below error when I select a resource and hit the arrow to move it to the other box. "Number of selected resource
Release import
Hi, I already asked this in the feature announcement (here), but got no reply so far so I'm posting this as separate question. According to docu one cannot choose workflow for the imported releases directly in the csv, so I expected it to be selected
Do WOL require DS to work?
Currently using the cloud desktop central and for some reason, the DS services have stopped functioning. So my question is: - Do managed computers require the DS in working condition in order for WOL to work? When attempting to WOL a computer from the
How to remove task from showing up under hold helpdesk dashboard ?
How do i remove tasks from showing up under ON-Hold ? i dont want task to show up in SLA or on any status is there any ways to achieve this ? status status
Why am I getting a "java.net.SocketTimeoutException: Read timed out" error when testing my Email based SMS Profile?
The Mail server settings are setup for the primary mail server and the test runs successfully. Mail server settings Server Name: smtp.gmail.com Port: 465 From Email ID (optional): I have my gmail business account here (i.e. no-reply@my-domain.com) To Email ID: Same as From Email ID Time Out (seconds): 10 Authentication Details - I have the user/pass for my gmail business account Secure Connection Details (optional) - I have SSL Enabled checked - The SSL Certificate and SSL KeyPassword are left empty
Desktop Central blank screen
Hello I've just installed Desktop Central, had it all up and working fine. Was making some changes to config and security settings and now when logging in there's a blank white page with a tiny square in the top left and nothing else.. I dont recall exactly
V3API restricted for Path:/sdpapiv2/project_import Method:POST
Hi, I want to import MS Project file in SDP MSP project module, but it doesn't work and get error in browser console like this: V3API restricted for Path:/sdpapiv2/project_import Method:POST I attached my error screenshot of network console with test.mpp
How to reset ID counter for Requests in Servicedesk Plus On Demand?
We have been raising requests for testing purposes and it seems the ticket is at ##300## and we haven't launched this user yet. How do I reset?
Request/Ticket creation through email & conversations to the request/ticket
ServiceDesk Plus OnDemand supports request/ticket creation through email and the configuration is detailed in the help document : http://help.sdpondemand.com/mail-server-settings Let's take a look at the behavior of how request/ticket is created through email & how conversations are appended to a request/ticket. A requester ["John"] sends an email to "it-helpdesk@mycompany.com" [which is configured under the Mail Server Settings-->Incoming Mail Settings --> Email Address]. SDP OnDemand process the
Form Script: Copy contents from one field to another
Is it possible to capture the contents of one form field and have it appended to another field? For example, in an offboarding or onboarding template the HR team will input the username in the form. We'd like to grab that name and append it to the Subject
How to deal with autoreplies reopening closed tickets
Hi, How do you stop a ticket from getting reopened because of an auto-reply from a user? This usually happens when a user is on vacation or have left the company, in which case, Exchange online will send the auto reply that this user no longer exist.
Can't asset scan same agents few minutes apart
I'm on latest public build (10.1.2119.10), but I believe this issue/behavior existed in previous versions. Scenario: I can perfectly asset scan any/all agents at once. I make a configuration change to any of the scanned agents and want to re-scan to
COMMUNITY QUESTION: Is it possible to push License keys with Software Installation
I am curious if it's possible to push software license keys with a software deployment. How do most of you who deploy software like Full Acrobat, Photoshop, CAD, or any software that has individual license keys to multiple users. Do you follow up with
Failed to update IP geolocation data.
Hello, Received a notification stating "Failed to update IP geolocation data due to network issues." Since then I added a new rule to my firewall to allow access to creator.zoho.com, which currently is directed to 204.141.42.107 QUESTIONS: 1. is this
Can´t start Manage Engine Applications Manager
Hello there, i´m trying to install Manage Engine Applications Manager (ManageEngine_ApplicationsManager_64bit) on windows 10, but when it finishes, i can´t get to run. When i manually run: "startApplicationsManager.bat" (as administrator), i see a new
[Term of the Day]: CSAT
Term of the Day “CSAT” Definition — What is CSAT? CSAT stands for Customer Satisfaction is a measurement that helps businesses understand how happy and satisfied customers are with their products, services, and functionalities. Customer satisfaction
PAM360 new build 5200
Hi, PAM360 5200 has been released and is now available for download. This release comes with numerous enhancements, bug fixes and security fixes, along with a couple of behavior changes. Please see our Release Notes to learn in detail about the same.
Trouble accessing remote resources through Clientless VPN
We're having issues accessing the RDP or SSH functionality of PMP when logging in through our clientless VPN. The website URL redirects work flawlessly. In looking through the log files, I did find an sshd.txt that is claiming potential CSRF attack (See
Upcoming Release : Zia Predictions, Enhancements in Zia and Asset & CMDB
Dear Users, We are gearing up for the upcoming release with Zia Predictions, Enhancements in Zia and Asset & CMDB. Below is the brief details on the same : Zia Prediction Zia can now be trained to predict the relevant technician, category, and template
[Announcement]: Free OpManager training series starting from September 7, 2021
Greetings from ManageEngine! Our free, four-part webinar series will help you quickly detect, diagnose, and resolve network issues before network performance declines. Register once to enroll in all four parts that are scheduled for September 7, 14, 21,
Migrate from Postgres SQL
Good Morning, Currently we are using the Postgres SQL for Service Desk and Desktop Central. I would like to know if we can migrate from using Postgres SQL to SQL Server 2016 Enterprise. Both applications are at the current version. Ed
Workflow to place down devices into maintenance mode...
I have just set up my alerting scenarios in OpManager for my devices. I would like to set up a workflow to run after a critical alarm has been sent. By this point, i would already have been alerted 3 times via MS Teams, Email, and finally VictorOps.
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