How to populate information from details of incident into request
We have a need to populate information gathered from the details of the service request into the associated tasks. The example I can give is a new-hire request. When this goes in, the HR department fills in the necessary information, assigns the editor
Does AD Manager plus support a SQL cluster back end?
we are in the process of purchasing our licensing for AD Manager plus pro. i would like to configure it in failover mode with a sql backend. for further resiliency i would like to have the SQL backend in a SQL failover cluster. (which is our company
API Issues
Hello, we have Desktop Central Cloud. We are trying to create an automation process for removing computers during decommissioning. We stumbled upon the API. With Postman I can get a token. With powershell I can't get the popup to auth, but whatever.
7zip upgraded to its latest version 19.00 in DC agents
Greetings. 7zip has been updated from 18.01 to 19.00 in Desktop Central's agents. 7zip had declared few vulnerabilities in their previous version and has patched them in their latest version 19.00. Following this, we too have updated our agents with the
[ForYourInformation -56] Steps to restrict accessing ServiceDesk Plus using the server IP address
There can be numerous reasons for an organization to restrict its users to access ServiceDesk Plus using its server IP address. In this post, we will describe the steps to achieve this requirement. Assume ServiceDesk Plus server's IP address is "101.102.103.104"
Add the requester's manager to a field in a ticket
I need to populate a field in the ticket when a requester opens a ticket that pulls the $reportingto$ for that requester into the ticket. Also I need to have the $reportingto$ manager as the first level approver for the ticket. I'm not sure how to create
Image Defaulting to "Best Fit"
Upgraded from 11120 to 11303 today and found a change that we most certainly do not like. When pasting an image into the ticket body or a reply it's defaulting to "Best Fit". In most cases this is too small to actually see the details we would like.
[SD-94782] Pages loading much slower after upgrade to v11.3
Good Morning, I have recently upgraded Service Desk Plus to v11.3 Build 11301. I have noticed that after upgrading the pages are loading much slower using the Edge Browser than before the upgrade. I did search to see if there were any other posts but
Password Sync tool
Sentionalone is quarantined passwordsync tool on domain controller ,firstly it is unsigned exe second its trying to change Registry its being quarantined.
Soon-to-Expire User Passwords report for multi-domain environment
I keep getting bounced back to this article and I hope that someone can point me in the right direction. I have setup a report to run when the user accounts are soon to expire, however, this report only pulls information from one domain, not the 2nd one
Team/Manager Requester Permissions - Ability to view their "Teams" tickets
Hi, Is it possible to setup a user/requester on ServiceDesk Plus On-Demand as a Team Leader/Manager so they can view all the tickets raised by their team? Example would be: Team - Engineering Manager Bob Team Members Sue Dave Tim Doug Team - R&D Manager Elise Team Members Karl Steve Sarah Claire In the example above, Elise would be able to view all her own tickets as well as all those raised by Karl, Steve, Sarah and Claire, but Sarah would only be able to view
New licensing options in the Professional Edition
We recently introduced 10-monitor and 500-monitor licensing options in the Professional Edition based on feedback from users and partners. The 10-monitor license costs $395/year and the 500-monitor license costs $10,995/year for annual subscriptions.
[Term of the Day]: Business Incubator
Term of the Day “Business Incubator” Definition — What is Business Incubator? A Business Incubator is an organization dedicated to supporting new startups and small businesses by providing various services to accelerate their growth. The startup
Integrating On-Demand ServiceDesk Plus with Google Apps
Hi! I am currently evaluating this tool right now and in need of assistance. I'm not sure if this was asked already but we are looking for the possibility to integrate On-Demand ServiceDesk Plus with Google Apps mainly for authentication. Thanks!
Emoticons/Emojis for Survey answers
Hi, How can I configure a survey using emoticons/emojis as answers for questions? ☹,
Help with workflows based on URL monitoring
Hi everyone, I've having difficultly with creating a workflow around URL monitoring. Here's an overview of what I want to achieve. If an URL goes down, I want to check the associated Windows server(s) are up (by pinging), then check the IIS services on
Where's workflow?
Hi, I'm only new to this software and I'm extremely surprised that there is no dedicated workflow section. Isn't that what ITIL is all about? Get things assigned to the right people and notify them. Bugzilla has workflow. Why can't I set up any workflow I'd like? For instance, we have a configured a "Service Catalog" for a Request which requires approval before it can be assigned to a technician. There's workflow for the request to be approved, but there's no way (I can see at least) to alert the
Request: Enhancement to Workflow in Service Catalog
I have setup several workflows in the Service Catalog, however it is missing a feature that would save a lot of work. Currently, when the tasks in the workflow are created, I have to manually set the Start/Finish dates for all of the tasks and also set the "email me before" drop down box. What WOULD be handy is something like the following in the tasks Template. Choose a Date Field (I have two custom fields called "Start Date" and "End Date") Start Time: x days y hours z minutes after DATE-FIELD-a
Is there a way to automatically set the "Email ID to Notify" field based on other criteria?
I'm looking for a way to automatically be notified when a request assigned to a certain group has been resolved. I see there is a setting in mail settings to notify a technician when a request is closed, but there is not an option for when a request is resolved. Also, this is not ideal because I will receive notification for ANY closed request on the system, not just requests in my group. I'm wondering if there is a way to automatically add my email address to the "Email ID to Notify" field when
Upgrade from 11300 to 11303 failed
Good Morning, I have a problem with the last upgrade. Log file serverout0 [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureHandlerImpl]|[INFO]|[28]: Error Code :: 10,005| [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[28]:
Reports Problem [Hard Disks, Capacity]
When generating a report, there is no way to add rows / columns with information about hard drives.
Duplicate asset name when I want to select multiple asset during add request
Hi, I use SDP v11.2.08 on MS SQL Server database. I have a bug that attached screen capture of this. On default request form, when I want to add multiple asset to request form, user's assets duplicated in this drop down. Please fix it in nest release.
Task Dependency for Service Requests
Hey There, I'm trying to figure out how to setup task dependencies for our "New Hire" template. Basically, when the new hire account is created, we want to following tasks generated for that particular ticket: 1. Create AD account 2. Setup Cisco Phone (dependent on task 1) 3. Create Application Accounts (dependent on tast 1) When task 1 is created, i would like a notification sent to the owners of tasks 2 and 3 saying that they can begin working. Any ideas on how to do this? Thanks in advance.
Unclean shutdown of previous run at startup. Failed to start the server. Please refer logs for more details.
Hello those. Servicedesk Plus support we had an incident a virus penetrated our server and did not allow us to do anything on it. But we managed to eliminate the virus, then we noticed that the Service Desk writes Unclean shutdown of previous run at startup.
[SD-97591]On behalf user's asset choose not avalible
Hi, I use SDP v11.2.08 and MS SQL Server database. In this version when end user want to add request from on behalf of other user, don't see his/her assets. I think it's bug because in previous version it works. Please fix it in next release. Thanks for
11303 Multi-Site FAFR Workaround
For anyone like my company that is multi-site, avoids making a whole set of incident/service templates for each site, and had a lot of things in FAFR break when FAFR stopped seeing the value of the "Site" field, here's a workaround. Example of why we
[Webinar alert] Upgrade to data-driven IT management with Analytics Plus 5.0
We recently launched Analytics Plus version 5000 with a bevy of interesting features and integrations. Join us for a free webinar to learn more about these new features and how you can leverage them to upgrade to data-driven IT management. Some of the
LIVE WEBINAR | Boost endpoint protection through AI-driven analytics
Hello all, We're conducting a free online seminar highlighting the benefits of the Analytics Plus integration in Desktop Central. In this one-hour session, you'll learn to get the most out of this integration and enhance Desktop Central's ability to fortify
Nested resource groups
We originally only used Password Manager Pro for one team in Operations so weren't to bothered about what I am about to describe. We now want to expand its usage to the reset of the department and people outside of the immediate department as well and have come across a an annoying feature in the way the application handles resource groups and their nesting. Simply put, We want to be able to do the following: Have an 'Operations' resource group which the Operations manager has over arching control
Export ticket data
Hello, Is there a way to export ticket data out of SDP cloud?
cannot telent or ssh to switch or router
when try to telnet any of our switches though opmanager cannot establish it and give me message ( failed to connect gateway) although i can ping and telent same switch from same server using securecrt or cmd
Privilege escalation zero-day vulnerability actively exploited in Razer Synapse
Hello everyone, A zero-day vulnerability in Razer Synapse tracked as CWE-264 - Permissions, Privileges, and Access Controls, is being actively exploited in the wild. This is a privilege escalation vulnerability and allows a local attacker to gain administrative
Privilege escalation zero-day vulnerability actively exploited in Razer Synapse
Hello everyone, A zero-day vulnerability in Razer Synapse tracked as CWE-264 - Permissions, Privileges, and Access Controls, is being actively exploited in the wild. This is a privilege escalation vulnerability and allows a local attacker to gain administrative
Privilege escalation zero-day vulnerability actively exploited in Razer Synapse
Hello everyone, A zero-day vulnerability in Razer Synapse tracked as CWE-264 - Permissions, Privileges, and Access Controls, is being actively exploited in the wild. This is a privilege escalation vulnerability and allows a local attacker to gain administrative
Query raport Technical with role and support group
Hi, I need create query raport Technical with role and support group. SDP: 111140 MSSQL 2016 How create this raport? I try use query from knowledge but not work (sql problem). regards Mat
DC Remote Tool
We have Desktop Central Enterprise edition and are wondering if the included remote desktop tool is CJIS compliant? We're currently using Dameware but it has not been the most reliable tool. Thanks!
[Term of the Day]: Human Augmentation
Term of the Day “Human Augmentation” Definition — What is human augmentation? The term Human Augmentation is often used in the same context as human enhancement, it's an important research field with a view to the future society in which computer
OPM Alert notification
Hi We encountered 2 problems, regarding the alert notification 1. When configuring the alarm notification file, we found that the number of device downtimes and the severity of the alarm will be lost after the configuration is saved.At present, only some
[Tips & Tricks] Operational level agreement(OLA)
Ever wondered about how to manage the agreement on delivery of services between each internal support groups of an organization? In service desk plus, post the build 11107, we have introduced the feature "Operational Level Agreements" "OLA" which provides the internal measurable metrics among the support groups that will work in tandem with the SLA of the respective services promised by the service provider to the customer. Why do we need OLA? The OLA's are generally configured to align the activities
Minimum Permissions for WMI Scan for Windows Server
I'm a little hesitant about storing a server Administrator account inside of ServiceDesk+ for scanning Assets. Is there a minimum set of permissions needed or a how-to for configuring WMI with least privileges on Windows Servers?
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