Microsoft Edge (chromium based) fixes several security vulnerabilities in its 91.0.864.54 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.54 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge (chromium based) fixes several security vulnerabilities in its 91.0.864.54 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.54 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge (chromium based) fixes several security vulnerabilities in its 91.0.864.54 update
Hello everyone, Microsoft Edge (chromium-based) has been updated to 91.0.864.54 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Load a second form based on user input
Hi I have a New Starter form for line managers to complete as part of the onboarding & this has a number of resources within it, e.g. hardware, software, systems access etc. If someone requires a Mobile Phone then this would create some different workflows
Main Site and Remote Site
We have DC with Patch deployment and OS deployment in main site. Now we have a remote site that we are setting new Windows machines. Main site and remote site are connected via LAN ( MPLS connection) Currently all the machines in remote site have desktop
Auto User Creation - API
Hello there! ADSS is able to auto create users (quick enrollment) with some options, but they are not really quick. So I've request for a feature to allow using some API/script to enroll users. In our environment, we use a script to create the user in
[SDF-28079] Data Filter update - Last 30 days
Can the following article be updated with the templates for the latest time filters? Where are the templates for the following? Last 7 days Last 15 days Last 30 days Next 7 days Next 15 days Next 30 days They are required for scheduled custom query report.
[Term of the Day]: Debugging
Term of the Day “Debugging” Definition — What is a Debugging? The term Debugging refers to a process in software development whereby computer programmers comb through code looking for “bugs” — the source of errors, flaws, or security holes in the
Rule Based Approvals - Form action to trigger an approval process
Hi Everyone. New to Service Desk Plus and very happy so far. But I am having an issue with figuring out how to make approval process be activated based on form content. What I'm trying to do: There's a template for Human Resources to submit a new request.
Google Chrome fixes one zero-day CVE-2021-30554 along with other vulnerabilities in its stable channel 91.0.4472.114 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.114 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30554.
Google Chrome fixes one zero-day CVE-2021-30554 along with other vulnerabilities in its stable channel 91.0.4472.114 update
Hello everyone, Chrome stable channel has been updated to 91.0.4472.114 for Windows, macOS, and Linux. This update comes with fixes for 4 security vulnerabilities with one of them being an actively exploited zero-day vulnerability tracked as CVE-2021-30554.
SAML Authentication FAQs
Listing here the FAQ's regarding SAML Authentication. 1. Despite having valid login credentials, why am I added as a new user in ServiceDesk Plus when logging in using SAML? When you log in using SAML, the IdP provides a login name in the SAML response. This login name is generated based on the NameID attribute configured in the IdP. Now, the new users will be added to SDP under below two scenarios. ( You can disable dynamic user addition settings in the Self-Service Portal to prevent the addition
Multilanguage notifications
Will be very helpful to set multilanguage mail notifications depending on the location of the users for the support technicians of multinational companies not being able to do this is a big limitation Thanks
Template report
Hi, Wondering how can i run a report to show list of tickets applied with a template, created after a date and description contain certain text. Table headers required request ID, request subject, request status, and create date. we are using MSSQL
Checking CIS benchmarks on servers
Hi everyone, We're wanting to introduce CIS benchmarks to our Windows servers, and we're wondering if Desktop Manager (or any ManageEngine tool) can help us with this. A couple of things we're thinking of is being able to run checks on servers to see
Automatic Patching doesn't always deploy patches
Hi, I've asked support for assistance with this issue but not really gotten anywhere, so I'm hoping someone here has had similar issues. I've set up a load of Automated Patch Deployments to deploy OS patches to between 5-12 Windows Servers per night.
Hora
Buenas tardes,
Solicito de su apoyo ya que tengo diferencia en la hora en sistema.
Un ejemplo es que al finalizar un ticket lo cierro a las 19:05 hrs hora mexico, y se registra bien, pero al generar un reporte me muestra la hora con diferencia de 5 horas,
CPU Utilization - "No records to view" - WMI
Hi there, I have a few dozen servers which are using WMI for its monitors. I have half a dozen monitors set for each server, all working OK except for "CPU Utilization" which returns the "no records to view" message when doing a test monitor. Additionally,
[SDF-91636] Reporting on Incident Tags
We are using the Add Tags feature to track expendables we hand out and I'd like to pull a report on Tags used with department within a date range. I don't see a custom report with Tags and I don't see Tags in the schema to create a custom query.
Allowed App not listed
Hello guys, i've created an "Android Profile" in Device Mgmt > Profiles for a tablet. I switched to the Multi App Mode and selected an specific app called "timr" (downloaded from the Google Play Store) that I wan't to allow on the tablet. Because i'm
[Term of the Day]: Heuristic Programming
Term of the Day "Heuristic Programming" What is Heuristic Programming? The term Heuristic is an adjective allowing people to solve problems and make judgments by learning from their own experiences and discovering especially by trial-and-error methods.
Microsoft Edge Browser Extension?
Hello, Most of our users tend to use Microsoft Edge as their default browser. Are there any plans to produce an Extension/Plug-in for Edge similar to how there are extensions for Chrome, Safari and Firefox? Thanks, Paul.
[SD-94611] Problem with scanning ESXi hosts
SDP 11.2 Build 11205 ESXi 7.0.2 I have 4 ESXi host and when trying to scan them, an error pops up. There is access from the server to the hosts. The credentials were entered correctly. I am attaching a log file.
Free webinar | Threat detection and response: Stay ahead of security breaches
Did you know that nearly 70% of cyberattacks are a result of attackers exploiting well-known vulnerabilities? Despite receiving numerous alerts from endpoint monitoring devices, security teams continue to struggle to manage their vulnerabilities. The
Embed full ticket History in Notification Template
Our Notification Template for "request is updated" is as follows.. This is a status notification that your request $Title with ID #$RequestId has been updated. $Description The status of your request can be tracked at $RequestLink Thank you, The Help Desk Is there a way to put the entire History into the email? There is no $History variable. The user is getting a notification that the request has been updated but they are not able to see what the update was unless they log in and view the ticket.
CMDB API getting IP address using "Get CI details using criteria"
I am trying to fetch the IP address of several CIs using the API for a customer. The issue is that I cannot find the parameter needed to pass to retrieve the IP address of a server as an example. And when I try to retrieve a list of available parameters
how to combine 2 interface show in one line on the map view
How to combine 2 interface show in one line on the map view? I have two line(primary and secondary) connected the two site. how set the map view/alarm, if the both line were disconnected.
Mozilla fixes CVE-2021-29968 in the Firefox 89.0.1 update
Hello everyone,Mozilla has fixed a security vulnerability in Firefox 89.0.1. The bug only affects Firefox on Windows. Other Operating Systems are unaffected. The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact
Mozilla fixes CVE-2021-29968 in the Firefox 89.0.1 update
Hello everyone, Mozilla has fixed a security vulnerability in Firefox 89.0.1. The bug only affects Firefox on Windows. Other Operating Systems are unaffected. The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact
Mozilla fixes CVE-2021-29968 in the Firefox 89.0.1 update
Hello everyone, Mozilla has fixed a security vulnerability in Firefox 89.0.1. The bug only affects Firefox on Windows. Other Operating Systems are unaffected. The details of the vulnerability fixed are as follows: Platform CVE ID Vulnerability Impact
User logon history - Agent Tray Icon
Hello Support, I have a question about the content of user logon history option in workstation agent tray icon, I read from DC guide that when User Logon Reports is enabled, the user will be able to view his/her login history. I tried to select this
Problem with VMware (ESX) scanning after upgrade 11205
After upgrading to version 11205 I can no longer scan ESXs using Vmware credentials. "FAILURE :Node discovery failed." No parameters have been changed since version 11200.
Feature List Not Working
Dear Team , below link is not working as we are looking to check status of requested features Zoho Creator - SDP-KnownIssues-Features-List (zohopublic.com)
Op Manager Application Plugin Website dont open.
Hi, I installed the OpManager with Port 443 . I installed the OpManager Application Plugin with the default Port . When i choose Apps / Dashboard no site can be open . There is an Message "Servername" has refuse the connection . What i do wrong ?
[Term of the Day]: Predictive Analytics
Term of the Day “Predictive Analytics” Definition — What is a Predictive Analytics? The term Predictive Analytics utilizes a variety of data analysis techniques, such as automated machine learning (ML), data mining, and artificial intelligence (AI),
RLC: Text Issues in Notifications
v11129 - seeing a potential bug when editing notification templates in RLC transitions. 1. I copy text from a Word document into a transition stage (AFTER). Text looks good and colours appear correct. 2. I save the notification and then go back into
Request Emails Time Sent shows UTC time instead of local timezone
I was reviewing conversations associated with a Request. A customer replied to the request email and I noticed the Sent time for the Notification email was in UTC instead of our local timezone. We are in US Central timezone. I've checked the time and
Different Profile iPhone
I'm interrested in using two profiles or "different memory areas". One where apps are enrolled through MDM and another where users can add apps from AppStore. But this apps should not interact with each other e.g. contacts synced by company and private
SMTP Authentication with Office365
Hi I'm trying to configure ADManager Plus to send email using smtp authentication via O365 and TLS. When testing the settings, the follow error occurs "SMTP Mail Server Certificate is not trusted by JVM. Need to import it in JVM." There seems to be no
Agent cannot be authenticated by server
PMP is installed on Windows Server 2012 R2. Before changing the Admin password, the agent connected and retrieved a list of users from the DomainController. Now there is an error in the logs:
::: Thu Jun 10 15:50:14 2021 ::: Going to Authenticate this
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